Sales & Customer Service Assistant - Aparto - Hiring Immediately

We are looking to hire a focused Sales & Customer Service Assistant - Aparto to join our vibrant team at Hines in Dublin.
Growing your career as a Full Time Sales & Customer Service Assistant - Aparto is a fantastic opportunity to develop excellent skills.
If you are strong in presentation, problem-solving and have the right drive for the job, then apply for the position of Sales & Customer Service Assistant - Aparto at Hines today!

Who Are We

 

Aparto is an award-winning accommodation and student experience provider based across the UK, Ireland, Italy and soon Spain. We want to provide amazing experiences in all of our communities by investing in our people, our facilities and our brand. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work.

Role Profile

 

To provide Sales, clerical and administrative support to the Residence, attending the reception area on a daily basis. You will nurture all sales leads and help students understand the high level of service, and sense of community we offer to those who come to live with us. Responsibilities include, but are not limited to:

 

• To coordinate all communication with residents (current and prospective) ensuring that they are always kept informed
• To manage all general student related queries including responding to letters and emails
• To manage the rent collection and ensuring that payments are made on time, escalating where necessary
• To drive sales conversions through responsive, proactive follow-up and excellent customer service
• Updating Sales Leads contacts and information on our CRM system
• To ensure that the show flat is kept clean and tidy at all times in readiness for viewings
• To make appointments and assist with viewings of the show flat to interested students
• To participate in face to face marketing activities at student fairs or leafleting in key areas
• To provide front of house assistance and keep the office area presentable at all times
• To manage, improve and update the office information systems including contact databases
• To support the General and Assistant Manager in all areas including marketing and sales
• To prepare reports and other written documents for internal and external circulation
• To assist in allocations and tenancy generation where necessary
• To manage all tenancy reservations whilst trawling to gain completed sales
• To provide weekly performance related information for sharing with the management team
• To conduct termly flat, room and kitchen inspections and allocating charges where necessary
• To inspect flats, room and kitchens during our turnaround period
• To be flexible on hours
• To work occasional evenings or weekends for events and fairs
• To work occasional weekends on a Rota basis during the busy months (July, August, September)
• To assist with the summer turnaround period; to include resident check outs and check ins
• To prepare the documentation and arrival packs for all new residents
• To carry out duties at the request of the General or Assistant Manager
• To log and diarise maintenance activity and organise planned preventative maintenance
• To deal with Contractors efficiently and effectively
• To answer all enquiries via telephone and email
• To meet and greet customers and external visitors
• To log all post on our online tracking system
• To receive and log parcels and packages, informing residents as and when items arrive
• To manage the diaries of the residence and colleagues
• To manage the office supplies and stationery; keeping an up to date inventory of office equipment & resources
• To prepare and submit purchase orders
• To carry out any ad hoc duties

Person Specification

 

The below underpins the service provided by aparto; our values. We have great people who put the customers first at every opportunity. They will always be encouraged to have fun whilst remaining dedicated to always improve our service.

• Outgoing and happy member of a team
• Enthusiastic
• A desire to learn and to continually develop
• Willing to attend relevant training days/sessions
• Willing to seek feedback and review ways to do things better

Summary Statement

 

You will be tasked with focusing on the needs of aparto and its residents. By being proactive and taking initiative in identifying areas for improved performance and experience, you will be owning your part in our success; all the while building trust and respect with colleagues and students alike.

Benefits of working as a Sales & Customer Service Assistant - Aparto in Dublin:

● Excellent benefits
● Opportunities to grow
● Attractive package