Seasonal/ Summer Day Porter

We have a Seasonal Day Porter position available in the Gleneagle Hotel, on the fixed term contract from June to September, 3-5 days a week; so if you are looking for a summer job, this role will be suitable for you.

The ideal candidates will be able to provide a high level of customer service and also have the ability to deal with any guests' queries. We are passionate about our customers & welcome those who share our enthusiasm to join us.

Responsibilities will include:

To provide a polite and efficient porter service to all guests and customers of the hotel, with the objective of achieving maximum customer satisfaction.

• To assist guests with information on events, local areas, local attractions, directions, suggestions etc.
• To assist other departments when required;
• To meet and greet guests at the front of the hotel in a professional manner;
• To offer assistance with luggage, show directions, while in the room explain how appliances operate;
• To serve any guests in the lobby area as requested
• Setting up and breaking down meeting rooms
• Providing information on the hotel and local area to guests

Requirements

• Previous experience in customer service, hospitality or tourism is advantageous
• To have a positive attitude and brilliant interpersonal skills
• To have a passion for guest care
• To be able to work on own initiative

Our offer to you:

Online training prior to starting

HR support throughout onboarding process

Employee referral bonus

Complimentary bus to and from town centre

Free onsite car parking

Free meals, tea & coffee on duty

Uniform provided

Discounted freshly ground coffees, cappuccinos, lattes in our hotel shop

Equal opportunity for training and career development with the Gleneagle Group

Paid internal and external training days

Free use of gym, 25m swimming pool, jacuzzi, steam room, sauna, squash courts, tennis courts, pitch & putt

Discounted leisure club membership for family members

Special rates for family and friends in our hotels and self-catering properties

Discounted dining rates for family for special occasions

Feel Good Friday weekly rewards for excellence

Employee of the Month

Staff discount on gifts in our hotel shop

Discounted tickets for specific INEC or hotel entertainment events

Access to trained mental health first aiders

Employee social events calendar

Employee wellbeing events

Access to the Quiet Room