Number of Applicants
:000+
This job is no longer accepting applications.
Scroll down below to view similar jobs .
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the
What you get to do in this role:
The Global SME Support Leader is a senior leadership role within the Global Technical Support organization, responsible for leading the Global Service Management team. The Service Management support team's focus lies in providing support for our applications across Technology, Employee, Customer, and Finance workflows.
As the primary decision-maker for the Global Service Management team, you will adeptly guide the team through intricate situations offering strategic guidance and direction. You embrace the viewpoint of the broader management team for the entirety of the support delivery organization, ensuring alignment with overarching organizational goals and objectives. Additionally, you will support the team through a transitional phase in 2024 and beyond of restructuring, providing guidance, reassurance, and strategic direction to ensure smooth employee and customer experience.
In your role leading the Global Service Management team, your responsibilities encompass a wide range of duties aimed at ensuring the delivery of exceptional support to customers worldwide. Here's an overview of your key duties:
Strategic Planning and Leadership:
Team Management and Development:
Customer Satisfaction and Relationship Management:
Process Improvement and Optimization:
Resource Management and Capacity Planning:
Performance Monitoring and Reporting:
Collaboration and Stakeholder Engagement:
Continuous Learning and Industry Trends:
To be successful in this role you have:
JV20
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
This job is no longer accepting applications.
Scroll down below to view similar jobs .
Share this job with your friends
Share this job with your friends
Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.