Senior Reservations Agent

The Hyatt Centric is delighted to invite applicants for the position of Senior Reservations Agent.

This is Ireland's first Hyatt Hotel. Adjacent to St Patrick's Cathedral, this 234 bedroom 4 Star property includes a restaurant, bar, meeting and event facilities and fitness centre. Working within the highly respected Hodson Bay Group of hotels and with the impressive support of the Hyatt Partnership you will have the opportunity to be part of one of Dublin's leading 4 star properties.

The Hyatt Centric is delighted to be part of the Failte Ireland Employer Excellence Programme and has been accredited with Outstanding Employer status for two years running.

We are currently recruiting a Senior Reservation Agent for our office at the Hyatt Centric Dublin. Duties and responsibilities include:

• To complete departmental checklist daily.
• To answer the telephones in a friendly, professional manner dealing with requests and queries.
• To update reservations, reply to emails and call backs.
• To take reservations correctly, noting any special requests
• To co-ordinate with the other Reservation Agent and report to the Reservation Office Manager what tasks need to be completed on a daily basis.
• Effective communication with Management, other employees to ensure the day-to-day business runs smoothly
• Role will involve daily duties of quoting for group business and administration of quotes using Hyatt's CRM system to track and update quotes
• Preparing of information for Groups to be distributed to the Front Desk team in anticipation of the arrival 1-2 days in advance.
• Distributing daily pickup reports for the hotel to be sent to wider team.
• Reviewing the billing of each group before finalising and passing to Accounts team.

Ideal Candidate:

• The ideal candidate should have previous 1-2 years experience in a similar role with a Reservations System, Opera would be an advantage.
• Customer focused.
• Excellent customer care skills.
• Ability to use initiative and must be a team player.
• To be patient and organised and be able to deal with a multitude of tasks and have the ability to prioritize these tasks.
• Flexible to work pattern of Monday to Friday 9am to 5:30pm.
• Fluent in English written & oral.
• Highly motivated, and a team player.
• Be courteous and focused on providing a consistently high standard of service.

Benefits:

• Company events.
• Employee discounts at Hyatt and Hodson Bay Group Hotels.
• Food allowance.
• Gym membership.
• Wellness program.