Service Support & Reliability Lead

What is the opportunity?

This is a fantastic opportunity to support the delivery of existing and new services within our Application Operations team. You will be a key player in delivering Murex or SAP Rise technical support and knowledge as a Reliability Engineer and engaging with support partners and projects to ensure smooth delivery and operations of key IT services underpinning Bank of Ireland business functions.

In this Role, you will

In this role, you will:

• Build on your existing body of knowledge and become the technical expert within your area of expertise; either Murex or SAP Rise
• Clearly understand the scope of services within their remit ensuring clear understanding of the technical services underpinning business services provided
• Clearly understand and articulate the Business impact the technical services provide to our business
• Ensuring day to day standard operations are carried out in supporting the Service Delivery Managers and Service Management in handling incidents, problems and requests reported etc.

What will make you stand out?

You have a good technical knowledge in either Murex or SAP Rise.

You have a record of accomplishment in dealing with multiple service providers while ensuring a great service for customers, questioning and challenging how we do things today with view to making them better tomorrow, this will make you stand out!.

Your knowledge of IT service delivery within a financial organisation bringing familiarity with financial products and financial terms will give you an advantage.

You will have experience in dealing with international outsource vendors and be able to demonstrate your ability to manage your workload well under pressure and to operate in a decisive and inclusive manner. You will also understand Compliance, Risk and Controls.

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

• Exposure to the MUREX application/ SAP RISE Platform

More about the team

Application Operations are a part of the wider Group Technology and Customer Solutions within Bank of Ireland and we operate a dynamic fast paced environment with responsibility for the end-to-end support, management and evolution of critical IT services that support the Business of Bank of Ireland.

The unit is accountable for the running, security, maintenance, risk management and performance of key services, with delivery managed through the governance of strategic partners. The scope of the role is varied, and no two days will be same. There will be opportunities to broaden your breadth of knowledge and learn next technologies.

This is a hybrid onsite role and can be done anywhere in the Republic of Ireland with the primary office location as ITC, Cabinteely, Dublin 18. Travel will be required for in-person collaboration - exact frequency to be agreed with manager. #LI-HYBRID #IJ-HYBRID

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• One Group, one team - People Manager
• Agile - Self
• Accountable - Self
• Champion Transformation - Self
• Amplify Capability - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form: and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.