Soft Services Site Manager

Soft Services Site Manager

Waterfront Hall & Ulster Hall Belfast

Operations | Full-Time Permanent

About Mitie

Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building services, cleaning, security, front of house and consultancy.

We work with a wide range of private and public clients to create great work environments, which resulted in Mitie winning 4 awards in the 2023 Facilities Management Awards, including Total FM Service Provider for the third year in a row. We have also won 3 awards in the Workplace Excellent awards in 2023 - Best in CSR, Manager/Leader of the Year, Excellence in Learning & Development - over 1,000 employees.

Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022 and 2023 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland for two years in a row. We are proud of our diverse workforce and like to recognise our people through various reward and recognition schemes, as well as through learning and development.

Our premise is simple: the exceptional, every day.

The job in a nutshell:

The Soft Services Site Manager reporting into an Operations Manager will be responsible for leading a soft services team to ensure smooth running of all cleaning services for scheduled events.

For this, you will need to ensure a close relationship with the client to gain an understanding of key metrics and to ensure staff members are placed in the correct areas around peak periods and work around delays etc. Along with this you will be responsible for rostering, P&L, supply chain management, reporting, recruitment of new staff members and contract performance.

Key responsibilities:

Provide a safe work environment for all and promote strong QHSE.

Lead, motivate and engage cleaning team ensuring standards are always met and promoting positive working behaviours.

Provide professional guidance and direction to the team.

Performance management, including absence/attendance and training & development in association with HR Business Partner.

Coordinate staff briefings and toolbox talks and complete daily stand downs with direct reports.

Manage staff cover costs and overtime closely in line with budgetary requirements.

Verify that payroll details reflect those of agreed contracted hours and are in line with attendance hours.

Budgetary control of costs v budgets with any variances understood and explained.

Business development within terminal such as self-delivery of more soft services, consumables etc.

Support business development teams regarding surveys, pricing, meeting prospective clients.

Ensure contract is operating to specification, including regularly auditing in line with specification.

Assume operational responsibility of projects.

Management of sub-contractors/supply chain including, creation of purchase orders as and when needed and approve invoices for payment, verifying invoicing details to ensure that services are being recharged at agreed contractual rates and managing all aspects of stock management.

Development of strategic partnerships with key stakeholders - both Mitie and client.

Manage the timely completion of reactive tasks within the soft services team.

Ability to identify, implement and manage change.

Ensure full compliance with company procedures & policies.

Champion new company initiatives and ensure they are implemented.

Ensure that communication is maximised at all levels and represents the professional image of the company.

Authorised Signatory for company and responsibility for any associated queries.

Completion of weekly Rostering. 

Compilation of Reporting including reporting as required as part of the contractual KPI's.

Team building with all staff. 

Build strong relationships with our client, airport lounges and other clients within the airport.

Understand contractual obligations. 

Undertake performance management of direct reports and support your team.

Manage disciplinary and grievance issues with guidance from HR Business Partner/Learning Partner.

About you:

Demonstrate solid financial acumen and management of P&L.

Strong leadership skills - Proven ability to lead and motivate a large team to achieve objectives.

Proven experience within the Facilities Management industry, ensuring smooth management of cleaning services.

Previous experience and in-depth knowledge of best cleaning practices.

Ability to take ownership of service delivery with focus on strong relationships with all stakeholders.

Experience managing the execution of soft services projects.

Excellent communication and influencing skills, with the ability to adapt these skills at all levels of the business.

Highly resilient and flexible with a demonstrated willingness to take on a calm and methodical decision-making approach to any issues arising within their area.

Excellent PC, analytical, reporting, and organisational skills.

Mitie is an equal opportunity employer

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment