Support Officer - Remote Work

YellowSchedule is currently seeking a talented individual to join our team as a Support Officer - Remote Work. This position will be based in Limerick, Munster, IE and will be a full-time role at the Associate Level. The ideal candidate will have at least 4 years of experience in a similar role and possess the necessary skills and qualities to excel in a remote work environment.

Responsibilities: - Provide timely and efficient support to customers via phone, email, and chat - Troubleshoot technical issues and provide solutions to customers - Collaborate with other team members to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and participate in training sessions as needed - Assist in identifying areas for improvement in the customer experience

Requirements: - Hardworking and resourceful individual with a strong work ethic - Excellent communication and customer service skills - Ability to work independently and as part of a team - Strong time management and organizational skills - Experience with remote support tools and software - Bachelor's degree in a related field preferred

Personality traits: - Hardworking - Resourceful

Soft skills: - Cooperation - Time management

Benefits: - Vision insurance - Employee discounts - Training & professional development opportunities

Working environment: - Prioritize quality in all aspects of work, products, and services

Deadline to apply: 2024-07-01

Equal opportunity statement: YellowSchedule is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.