Support Representative - Remote Work

Job Description:

HubSpot Dublin is seeking a passionate and hardworking Support Representative to join our team on a full-time basis. This position will be remote work, allowing for flexibility and work-life balance. The Support Representative will be responsible for providing exceptional customer service and technical support to HubSpot users, ensuring a positive user experience and customer satisfaction.

Responsibilities: - Respond to customer inquiries and issues through various channels such as email, chat, and phone - Troubleshoot and resolve technical issues related to HubSpot products and services - Accurately document customer interactions and resolutions in the CRM system - Collaborate with internal teams to escalate and resolve complex issues in a timely manner - Provide product training and guidance to users to help them maximize the value of HubSpot tools - Continuously strive to improve knowledge of HubSpot products and industry trends

Requirements: - 3 years of experience in customer support or a similar role - Excellent communication skills and the ability to empathize with customers - Strong time management skills and the ability to prioritize tasks effectively - Emotional intelligence and the ability to handle difficult situations with professionalism - Experience working in a remote or virtual environment is a plus - Passion for providing exceptional customer service and solving problems - Bachelor's degree in a relevant field is preferred

Benefits: - Remote work flexibility - Parental leave - Travel opportunities for training and conferences - Competitive salary and benefits package

Working Environment: At HubSpot Dublin, we aim to create a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and encourage all team members to contribute their unique perspectives and talents. Our team is supportive, innovative, and dedicated to providing the best possible experience for our customers.

Equal Opportunity Statement: HubSpot Dublin is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all individuals feel valued and respected.

Deadline to apply: 2024-05-08

If you meet the requirements and are passionate about customer service and technology, we encourage you to apply for the Support Representative position at HubSpot Dublin. Join our team and be part of a dynamic, global company that is dedicated to helping businesses grow better.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.