Team by Team Coach

What is the opportunity?

Play a critical role in building capability and operational rigor in teams, and driving and sustaining continuous improvement within an organization. This full time role is focused on supporting team leaders and manager to understand their operation better using a range of Operational Excellence and Coaching tools and techniques, and to ultimately support the teams and business area to enhance efficiency, productivity, and overall performance.

*This is a fixed term role ending December 2025*

In this role, you will:

• Scope, plan and implement Team by Team OE projects across various business areas to drive continuous improvement.
• Mentor teams, team leaders and team managers on the tools and behaviours that will drive improvements in their teams
• Provide technical support in OE tools and techniques
• Facilitate workshops and training including Team by Team Training, problem solving sessions, customer purpose, capacity and planning and process mapping
• Manage program objectives
• Identify, track and deliver benefits which may include cost savings, capacity release, revenue generation, employee engagement and uplift in skills

What will make you stand out?

The TbT coach is expected to learn and champion OE principles, bring or quickly develop their knowledge of Lean principles and Operational Excellence, and demonstrate coaching, communication, and leadership skills. Specifically:

• Strong knowledge of Lean, Agile and Service design methodologies (LSS BB preferred).
• Experience in coaching, working across different business areas with a variety of different partners
• Experienced interpersonal, influencing and communication skills.
• Be an exemplar of the Group's Purpose and Values with a proven ability of acting with the highest levels of integrity, confidentiality and discretion.
• Evidence of strong critical thinking, judgement, analytical and problem solving skills as demonstrated within a matrix environment of a large and complex organisation.
• Experience in using agile methodologies.
• Ability to use Lean and Six Sigma tools to solve complex product problems, satisfy critical to quality customer requirements and eliminate waste.

While not crucial to apply the following would be a stong bonus!

• Lean Six Sigma Black Belt certified
• Ideally a formal Project Management qualification (Prince 2, PMP)

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

Enterprise Simplification Centre of Excellence is within the Group Strategy and Transformation division and is aligned to the Simpler Business strategic pillar.

This is an exciting opportunity to be part of the development and evolution of the overall Bank enterprise vision and to support the drive for transformation in a future focussed customer and colleague centric manner. The successful candidate will work closely with a team of dynamic professionals with a broad range of experience and backgrounds across the Business. Opportunity to contribute to an innovative environment and be part of a team who continuously look for ways to deliver a simpler experience for our customers and colleagues by simplifying processes, systems and journeys and reducing operational risk and waste.

This role reports directly into the Simplification Team by Team Business Partner

Why work with us?

The Bank of Ireland company culture prioritises work life balance with an opportunity for flexible working, along with 25 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paidmaternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us, we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Flexible working matching promise

A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements.

#ij-hybrid #li-hybrid

Key Competencies

• Champion Transformation - Leader
• Agile - Leader
• Accountable - Leader
• Amplify Capability - Leader
• One Group, one team - Leader

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.