Team Leader, Client Services Personal Lines

Leading a growing team in a fast-paced changing environment, the Team Lead of Client Services Personal Lines. The individual needs to be a highly motivated individual with energy, drive , excellent communication skills, with a strong customer focus to lead our Client Services team in Personal Lines.

You will create a dynamic working environment managing and motivating team members enabling them to spearhead the changes required working with a customer first approach.

This role is based in the Waterford office and full time. It is an onsite role.

Digital First Approach:

• Identify smarter ways of working that move towards a digital customer journey
• Embrace the new ways of working within our new digital platform and support the wider teams
• Ensure compliance is adhered to at all stages of processes
• Provides weekly reports on team activity and performance

Meet company targets in relation to carbon footprint reduction

Team Management:

• Management of the personnel and workload of the team
• Work to maintain good team morale
• Conduct monthly 1-2-1’s and where necessary implement development plans for agents
• Identify training requirements for individual team members
• Maintain an excellent team work ethic
• TMS to be updated and maintained
• Building cross collaboration between the Existing Business Support and other departments

Work closely with other Client Services Team Leads to ensure operational efficiency

Operational Management:

• Ensure that each month is completed in a timely manner and reports / updates submitted on time to division management
• Ensure capacity planning is in place and is adequate to meet the businesses requirements
• Maintain use of existing SOP’s and work with QA manager to implement new sop’s when required.
• Ensure phones are staff to adequate levels and rota’s are adhered to

Compliance:

• Comply with all management audit requirements

• Ensuring compliance standards met within the team

Requirements :

• APA Qualified, CIP Preferred
• Demonstrate the ability to manage, lead and develop a team
• Demonstrate strong technical & product knowledge
• Possess a can-do attitude and the ability to adapt to and embrace change
• Have excellent communication and strong leadership skills
• The ability to prioritise workloads and adapt to unforeseen events
• A high degree of personal organisation and a structured approach to time and resource management
• Commitment to their own professional development.

Comply with the Central Bank’s Minimum Competency Requirements

Person Specification:

• Previous experience as a Team Leader/Supervisor is preferred
  
• Minimum of 2 years relay experience
  
• Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.
  
• The ability to prioritize workloads and adapt to unforeseen events
  
• A good degree of personal & team organization and a structured approach to time and resource management
  • Commitment to their own professional development
    
  • Working always with the customer first approach in line with Arachas culture
  • Seeking out innovative ways to make improvements