Team Leader, Client Services Personal Lines

Team Leader, Client Services Personal Lines - Waterford/Naas/Santry/Sandyford

Leading a growing team in a fast-paced changing environment, the Team Lead of Client Services Personal Lines. The individual needs to be a highly motivated individual with energy, drive , excellent communication skills, with a strong customer focus to lead our Client Services team in Personal Lines.

You will create a dynamic working environment managing and motivating team members enabling them to spearhead the changes required working with a customer first approach.

This role is based in the Waterford office and full time. It is an onsite role.

Digital First Approach:

• Identify smarter ways of working that move towards a digital customer journey
• Embrace the new ways of working within our new digital platform and support the wider teams
• Ensure compliance is adhered to at all stages of processes
• Provides weekly reports on team activity and performance

Meet company targets in relation to carbon footprint reduction

Team Management:

• Management of the personnel and workload of the team
• Work to maintain good team morale
• Conduct monthly 1-2-1’s and where necessary implement development plans for agents
• Identify training requirements for individual team members
• Maintain an excellent team work ethic
• TMS to be updated and maintained
• Building cross collaboration between the Existing Business Support and other departments

Work closely with other Client Services Team Leads to ensure operational efficiency

Operational Management:

• Ensure that each month is completed in a timely manner and reports / updates submitted on time to division management
• Ensure capacity planning is in place and is adequate to meet the businesses requirements
• Maintain use of existing SOP’s and work with QA manager to implement new sop’s when required.
• Ensure phones are staff to adequate levels and rota’s are adhered to

Compliance:

• Comply with all management audit requirements
• Ensuring compliance standards met within the team

Requirements :

• APA Qualified, CIP Preferred
• Demonstrate the ability to manage, lead and develop a team
• Demonstrate strong technical & product knowledge
• Possess a can-do attitude and the ability to adapt to and embrace change
• Have excellent communication and strong leadership skills
• The ability to prioritise workloads and adapt to unforeseen events
• A high degree of personal organisation and a structured approach to time and resource management
• Commitment to their own professional development.

Comply with the Central Bank’s Minimum Competency Requirements

Person Specification:

• Previous experience as a Team Leader/Supervisor is preferred
  
• Minimum of 2 years relay experience
  
• Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.
  
• The ability to prioritize workloads and adapt to unforeseen events
  
• A good degree of personal & team organization and a structured approach to time and resource management
  • Commitment to their own professional development
    
  • Working always with the customer first approach in line with Arachas culture
  • Seeking out innovative ways to make improvements

In an industry that never stands still, neither do we. The Ardonagh Group was founded in 2017 and has grown to become the UK’s largest independent insurance distribution platform and a top 20 broker globally. Our best-in-class entrepreneurial and specialist brands are based across a network of 150+ locations worldwide and have a combined workforce of more than 10,000 people. Across our portfolio, we offer a highly diversified range of insurance-related products and services across the full insurance value chain in the UK, Ireland and broader international markets. From complex multinational corporations to individuals purchasing personal insurance policies, our understanding of the communities we serve, together with our scale and breadth, allows us to deliver a broad range of product and risk solutions to meet the needs of a rapidly evolving market.

Team Leader, Client Services Personal Lines - Waterford/Naas/Santry/Sandyford