Technical Support - German speaking desk

Responsibilities:

Provide technical assistance to customers via phone, email, or chat

Troubleshoot and resolve hardware and software issues

Guide customers through step-by-step solutions

Escalate unresolved issues to the appropriate department

Teach customers how to properly use their devices and software

Ensure proper recording and documentation of customer interactions

Identify and suggest additional products or services that may benefit customers

Requirements:

Fluent in German and English

High school diploma or equivalent

Proven experience in a technical support role, L1

Excellent problem-solving skills

Strong communication skills, both verbal and written

Ability to explain technical concepts to non-technical individuals

Patience and empathy when dealing with frustrated customers

Familiarity with Windows and Mac operating systems

Knowledge of basic networking concepts and protocols

Ability to multitask and prioritize effectively

Detail-oriented and organized

Willingness to learn and adapt to new technologies

Ability to work independently or in a team environment

Customer service experience is a plus

What's on offer:

Salary: €35K p/a + up to 10% bonus

Benefits: healthcare insurance, pension, gym membership allowance, sport and social club

Relocation package on offer: up to €1250