Web Chat Associate - Remote Work

HubSpot Dublin is seeking a dedicated and passionate individual to join our team as a Web Chat Associate, working remotely from Waterford, Munster, Ireland. This is a full-time position at an entry-level seniority with a requirement of at least one year of experience.

As a Web Chat Associate, your responsibilities will include managing and responding to customer inquiries and issues through our online chat platform. You will be responsible for providing timely and accurate information to customers, resolving any conflicts or concerns they may have, and ensuring a positive customer experience. Additionally, you will be tasked with analyzing customer interactions to identify trends, improve processes, and enhance overall customer satisfaction.

The ideal candidate will possess excellent presentation skills and strong analytical abilities. You should have a knack for problem-solving, a customer-centric mindset, and the ability to work well under pressure.

In return, we offer a range of benefits including free accommodation, life insurance, and remote work flexibility. Our working environment is focused on fostering a culture of ongoing learning and development to support personal and professional growth.

If you are a dedicated and passionate individual with a desire to excel in customer service, we encourage you to apply. The deadline to submit your application is May 31, 2024.

HubSpot Dublin is an equal opportunity employer and welcomes applicants from all backgrounds and experiences. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Join us today and be part of a dynamic and forward-thinking team that is shaping the future of customer service in the digital age.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.