Web Chat Specialist - Remote Work

Job Description:

VMware Ireland is seeking a Web Chat Specialist to join our team on a full-time basis, working remotely from Limerick, Munster, IE. This position is at the Associate Level and requires a minimum of 4 years of experience in a similar role. As a Web Chat Specialist, you will be responsible for providing exceptional customer service through online chat communications.

Responsibilities: - Engage with customers via web chat to answer inquiries, provide support, and resolve issues in a timely and professional manner - Utilize strategic planning skills to assess customer needs and provide relevant solutions - Collaborate with cross-functional teams to ensure a seamless customer experience - Demonstrate excellent time management skills to handle multiple chat conversations simultaneously - Keep detailed records of customer interactions and follow-up actions - Stay up-to-date on product knowledge and industry trends to effectively assist customers - Contribute to the continuous improvement of chat processes and procedures

Requirements: - 4+ years of experience in a customer service or chat support role - Reliable and adaptable personality traits - Strong strategic planning and time management skills - Proficient in using web chat platforms and CRM systems - Excellent written communication skills - Ability to work independently and as part of a team - Knowledge of remote work best practices

Benefits: - Profit sharing opportunities - Remote work flexibility - Gym membership - Professional development opportunities - Competitive salary and benefits package

Working Environment: At VMware Ireland, we offer a flexible work environment that prioritizes adaptability and efficiency. Our team embraces change and collaborates effectively to deliver exceptional results.

Deadline to Apply: Interested candidates must submit their applications by June 27, 2024.

Equal Opportunity Statement: VMware Ireland is an equal opportunity employer and is committed to creating an inclusive workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.