Accommodation Coordinator

Are you looking to progress in your career, whilst gaining experience within a truly global organisation? Are you ready to take on the responsibility of ensuring the welfare of our international students and helping them feel at home while in Ireland? If so, help us open the world through education with EF Education First Dublin.

EF Education First’s mission is opening the world through education.  A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

Your Role

EF Dublin has an exciting opportunity to support the Accommodation Team, ensuring our international students are well cared for and that a safe and comfortable living environment is maintained at all times. This is an ideal role for anyone who is passionate about customer service, working with international students and with a strong ability to work independently and take ownership of situations. Please note, this is a fixed term contract running until after summer 2024, with an opportunity to extend further.

Responsibilities

• Coordinate all aspects of the accommodation program, from recruitment and home visits to planning bus routes and communicating with families on a day-to-day basis.
• Provide face-to-face assistance to students who have queries or questions about their accommodation and act as a liaison between students and accommodation providers as required.
• Research and carry-out print and online advertising, community networking, and grass-roots marketing to attract potential new hosts.
• Match students with host families and carefully monitor the student and host family experience throughout the program.
• Take the school Emergency Phone on a monthly roster.
• Plan, lead and participate in program events, such as host family orientations, host family nights and host family end-of-season gatherings.
• Maintain a strong host family community during the off-season by communicating regularly with families via email, phone, newsletters, and get-togethers.
• Liaise with finance department to ensure prompt and accurate payment to accommodation providers.
• Address a wide range of issues relating to the students and their accommodation on a day-to-day basis and solve problems as they arise.
• Coordinate the smooth running of our student residence accommodation, the placement of students at our student residences & maintain high occupancy levels across our contracted residence options.
• Role will very occasionally require evening & weekend hours.

Requirements

• Team leadership and experience of staff management,
• Highly organised and resourceful, working to deadlines with a flexible approach,
• Ability to work well towards targets & deadlines,
• Excellent telephone skills,
• Ability to handle difficult situations with ease and remain calm under pressure,
• Strong communication and interpersonal skills,
• An independent problem solver with a positive attitude,
• Awareness and appreciation of cultural differences,
• Knowledge of the local community and social networking is a plus,
• All offers are subject to a Garda check and two references
• Right to work in Ireland

Why you will love EF Dublin

• Continuous professional development for all staff
• Work in a truly international environment
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• Employee Assistance Program
• External trainings on safeguarding and mental health first aid
• Free parking at school
• Cycle to Work Scheme

What do our staff say?

“I love being exposed to different cultures and I get to practice other languages.”

“There is never a boring day.”

“I like all the staff and we work as a team. I also like the diversity we have within the school – both students and staff.”

“It’s a pleasure to come to work so I can see my amazing colleagues and students from around the world.”

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

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