Application Support Specialist - with Growth Opportunities

We are on the lookout for an enthusiastic Application Support Specialist to join our high calibre team at Eolas Recruitment in Dublin.
Growing your career as a Full Time Application Support Specialist is an amazing opportunity to develop exceptional skills.
If you are strong in communication, persuasion and have the right experience for the job, then apply for the position of Application Support Specialist at Eolas Recruitment today!

My Dublin City Centre based client is recruiting for an Application Support Specialist to join the team. This role offers a hybrid working model.

My Dublin based client is recruiting for an Application Support Specialist to join the team. This role is a 12 month fixed term contract to cover Maternity Leave with a view to go longer. This role offers a hybrid working model. The candidate will be responsible for 2 nd line production support, as well as systems & business analysis and testing support for all external applications within the company.

Job Responsibilities

• Manage incidents & change requests raised for all the external systems, including: triage, communication, & escalation.
• Analyse incidents raised, conduct root cause analysis, and define possible solutions.
• Communicate effectively with internal teams & 3rd party suppliers on incident solutions.
• Testing, planning, & implementing code releases and scripts for data fixes.
• Support users across multiple regions, time zones & cultures.
• Run and support daily morning batches & end-of-day transaction processing on a rota basis.
• Gather, document, and obtain sign-off on requirements for reports, customer documentation, and service requests.
• Collaborate with business teams on the diagnosis and triage of system issues.
• Production Support
• You will learn all systems supported by reviewing all existing documentation & getting up to speed on how to use all systems.
• Triage technical application & system issues affecting the production environment, raised on the IT Helpdesk or by the internal IT team.
• You will conduct an analysis to identify the cause and to determine the most appropriate solution.
• You will determine if the issue needs to be escalated internally or externally with 3rd party providers.
• You will ensure that the information and data relating to the issue and the status of the resolution is kept fully up to date on the IT Helpdesk.
• You will ensure appropriate quality & level of service at all times, according to documented service level
• Systems & Business Analysis
• You will analyse the underlying issues arising from investigations into requirements & problems & identifies available options for
• You will document all requirements gathering using the required standards, methods, & tools from the Lifecycle Methodology
• System/Regression Testing
• You will carry out some testing activities for production support & small initiatives to include planning of system & regression testing, execution, & documentation.
• You will produces re-usable test scripts & procedures to test new & amended software to be executed. Produce regression test plans to test the effect of the new & changed software on existing systems.
• Execution of all testing as
• You will document test failures & successes compared with pre-defined criteria.
• Provide training and support to UAT testing teams.
• Quality of delivered software or
• Quality of procedures and test plans
• On time delivery of validated software into production environments
• User Training and Support
• You will provide support for User training for all application changes being managed by the team.
• You will provide appropriate user documentation for application
• You will provide 1st & 2nd level user support for all applications being managed by the team.

Experience Required

• 3+ years’ experience in a similar Application Support role
• Experience working on an IT helpdesk
• Knowledge of business or system analysis
• Strong experience in SQL and data migration.
• Experience in working with Windows servers
• Experience working in Financial Services would be highly desirable

Essential and Desirable Skills

• Excellent technical and application support skills
• Ability to triage application and system errors
• Customer support skills
• Strong communication skills
• Strong attention to detail

Educational Requirements

• Third level degree in IT, Computer Science, or another relevant field (or equivalent experience)

Working Hours & Benefits

• 38 Hour Working Week
• Bonus
• Health
• Pension
• Hybrid Working Model

Benefits of working as a Application Support Specialist in Dublin:

● Learning opportunities
● Advancement opportunities
● Advantageous package