Finance Assistant

Finance Assistant
This is a remote role based in the UK We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you. About you:
You will be joining the Not for Profit and Education division working with a team of 5 people, including Corina the Team Leader. This role will be instrumental in supporting our customers within the Education Finance space, using our ticketing tool to provide support on the functionality of software to resolve basic software issues. Day-to-day, you will:

1. Provide support via telephone and online (ticketing tool-salesforce) by triaging and determining the correct course of action to address queries, problems, or issues raised by our customers
2. Help our customers with technical questions and allow them to get the most out of our payment software by resolving their queries in accordance with our Milestones (SLA's)
3. Ensure that the quality of the support meets the Access Customer Service standards by delivering against and exceeding your objectives; provide excellent customer experience and take initiative and support continuous improvement.
4. Proactively identify any risks to service and the consequences to Access. You will drive and escalate mitigation.

Your skills and experiences might also include:

• Good communication skills; you are confident, clear and warm communicator with a flexible and a constructive approach to customers
• You have good knowledge/understanding of Accountancy or Bookkeeping
• You are goal orientated and have a strong delivery focus; you are characterized by Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities

What are we all about?
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.