HR Operations Coordinator

Company Description
Dropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 700 million registered users across more than 180 countries, our mission is to design a more enlightened way of working. From our headquarters in San Francisco to three dedicated Studios and a worldwide team of employees who choose where they work best, our Virtual First approach is leading the way into the future of work. Role Description
The HR Operations Coordinator will be a key member of the HR team at Dropbox Ireland. It is a multi-layered role wherein you would be providing support to employees, new hires, managers and stakeholders. This is a remote role (within ireland) on a 12-month contract Responsibilities

• Provide tactical/transactional day-to-day support to employees, resolving tickets related to onboarding and contingent workforce staffing, ensuring data integrity for new hires, current employees and contractors.
• Manage the background check process internally - completing all reference and education checks for new hires throughout EMEA/APJ in compliance with local law and company policies.
• Complete transactions in Workday for new hires globally (start date changes, manager changes, corrections to data changes, etc). All requests will come from tickets in ServiceNow - the HR Operations Coordinator will be responsible for managing their own ticket queue.
• Provide support with auditing New Hire information in Greenhouse and Workday systems.
• Develop and ensure standard HR operating procedures are in place with clear SLAs.
• Collaborate with partners in HR, Recruiting, and Leaning & Development to conduct root cause analysis and develop corrective action plans when issues arise, ensuring the highest quality employee experience.
• Work closely with the HR Project Manager to support project execution and continuous process improvement and onboarding and Contingent workforce operations.
• Maintain documentation for each part of the service, and drive communication outwards to stakeholders when necessary.
• Identify and make recommendations on program/process changes and conduct cost/benefit analysis of potential operational improvements.
• Support HR Operations tickets and drive issue resolution in JIRA

Requirements

• 2-3 years HR generalist/operations experience, providing first line support to employees, contractors and new hires.
• 1-2 years HRIS/Workday Experience (working knowledge/comfort with Workday)
• Demonstrated ability to work with employees/new hires across all timezones
• Ability to work in a team environment but also can work independently and collaborate across key stakeholders cross globally
• New Hire onboarding operations experience
• Proven ability to work remotely: Dropbox is a virtual first company

Minimum Qualifications

• 3+ years of experience in HR Operations/HR administration in a fast-paced environment
• BA/BS degree or equivalent practical experience
• Problem solving, critical thinking and troubleshooting abilities
• Experience in Workday and HR Operations service request management
• Strong customer-service skills with proven track record of customer satisfaction
• Experience with ServiceNow or other customer service ticket system
• Proficiency in Office Suite (Word, Excel, Power Point), Gmail and Google Docs

Preferred Skills

• French Speaking
• General Knowledge on local HR laws in EMEA
• Hands-on, efficient, great communication skills
• Experience in continuous process improvement

Note: Please apply only if you are currently in this location and eligible to work full-time in Ireland

**Only shortlisted candidates will be contacted For further details and interest in discussing further, reach out to me at