Client Relationship Manager

Job Title: Client Relationship Manager 

Division: Recruitment Services – Healthcare Temporary 

Salary: Starting from €36,000

Start Date: Immediately

Location(s): Hybrid - Cork

Reporting To: Territory Manager

Servisource , part of the Cpl Group, wishes to appoint a Client Relationship Manager to join our existing Healthcare Temporary staffing team, responsible for increasing business activity leading to sales across a designated territory. 

This role will involve hybrid working and the potential candidate would be based near our office in Cork.

Duties of the role will include but not limited to:

• Cultivating relationships with existing clients and building new client relationships.

• Generating new business from lead generation, area knowledge, client visits, social media, networking events and word of mouth. 

• Keeping abreast of market developments by attending all relevant functions and events relating to the healthcare industry.

• Having a regular presence in client facilities through weekly contact calls and client visits.

• Managing on-site complaints and incidents, liaising with HR when necessary, ensuring all documentation is fully completed.

• Communicating recruitment deficits within your region to the Centralised Recruitment Team. 

• Managing the regional Client Services Coordinator to ensure they are keeping abreast of client requirements and ensuring fill rate targets are fulfilled and any staff deficits are actioned.

• Ensuring that all systems are being used to full capacity and that all contact with clients are logged adequately.

• Constantly striving to meet KPIs as set out by your manager.

Role Requirements

• Previous sales or business development experience is desirable. 

• Prior people management experience is desirable. 

• Positive, collaborative, can do attitude with both internal and external stakeholders.

• Strong written and oral communication skills.

• Excellent organisational and time management skills.

• Full proficiency in IT systems and Microsoft Office suite.

• Proven record of achieving and exceeding targets/KPI’s set.

• Full drivers’ licence and access to own transport

About Us

Servisource, part of the Cpl Group, is a leading provider of high quality and innovative recruitment, care, and support services, with over 20 years’ experience across a number of sector specialities

With over 140 employees in 8 offices across Ireland and the United Kingdom in Dublin, Dundalk, Cork, Galway, Limerick, Belfast, London, and Bradford, we provide a local and personal service with a national and international reach. With ambitious strategic growth plans to further grow within the UK and expand into the US market, it is a very exciting time to join Servisource.

Organisational Benefits 

We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we recently listed as the 4th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed 31st in the Best Workplaces Europe 2022 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.

What we offer:  

· Competitive Financial and Benefits package  

· Flexibility and Smart Working Practices  

· Health & Wellbeing initiatives 

· Career Development Progression opportunities 

· Further Learning & Development opportunities 

· Vibrant Sports & Social club 

Our Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values:  

· C ustomer focused  

· A ccountability  

· R esponsibility  

· E mpowerment  

· E ffective communication  

· R espect  

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

All applications will be treated with the strictest of confidence

If you wish to apply for the above-named role, please send an updated CV to  quoting the job reference number JO-2401-528178 in the subject bar of your email.