Live QA Lead (Onsite, Dublin Ireland)

People Can Fly is one of the leading independent AAA games development studios with an international team of hundreds of talented individuals working from offices located in Poland, UK, US, and Canada, and from all over the world thanks to our remote work programs.

Founded in 2002, we made our mark on the shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. We are one of the most experienced Unreal Engine studios in the industry and we are expanding it with in-house solutions called PCF Framework.

Our creative teams are currently working on several exciting titles: Gemini is our new project being developed with Square Enix; Bifrost, Victoria and Dagger are projects we're growing in the self-publishing model. We also have one project in the concept phase – Red; as well as two projects in VR technology – Green Hell VR and Thunder - a new project based on one of the IPs from the Group’s portfolio.

With over 20 years of experience, PCF sets out to explore new horizons. We aim to combine our expertise with creativity of the best and most forward-thinking talents in the industry to work together on the new generation of action games for the global gaming community.

If you decide to accompany us on this journey, you’ll have a chance to perfect your craft and expand your knowledge, working alongside leaders in the industry on bringing a brand-new unique experience to the players worldwide.

Job Description

People Can Fly is looking for a Live QA Lead to join our upcoming live games. 

(Please note, this role must be local to Dublin, Ireland. Please do not apply if not in Dublin or relocating)

You will collaborate with the Development Teams, Release Manager, Customer Support, Community Management teams, and QC teams to successfully and predictably deliver our games into a live space, and assess game quality as a release candidate to publish to the Live service. In addition to detecting, tracking, and triaging bugs and errors once the game has been released, you will work with the LiveOps and Development Teams on a roadmap of updates, and support the Community and Customer Support teams in their work with the live game daily. 

Working closely with Marketing, BI, User Research, and Game teams, you will drive and instill a sense of “what good looks like” - and shape how we operate for our millions of players each day. 

The ideal candidate will not only be an experienced QA professional for live games but also have experience in community or customer-facing roles in addition to excellent testing and analytic skills.

Responsibilities:

• Work with leadership to set the direction for Live QA processes, procedures and playbooks. 
• Lead the day-to-day management of the Live bug and issue tracker.
• Own the creation, maintenance and refinement of Live QA-specific Test Suites and cases.
• Assist in the creation, maintenance and refinement of reports and tools utilized by the Live QA team to communicate with its stakeholders.
• Own the test plans and test resourcing for internal test environments for our live games for UAT approval.
• Work closely with the LiveOps team, Release Manager and Producers to ensure accuracy and timeliness of live operations of the game
• Be responsible for the validation and support of in-game promotions and events
• Support our titles pre and post release, working with QA, Development and Community teams
• Review reports from Community Management and Customer Support on analytics / sentiment / most reported issues and log defects reported by our playerbase
• Judge traction and priority of issues and aid in reproduction/triage of bugs
• Relay reports and key highlights to stakeholders across multiple departments
• Test case execution and daily online checks.
• Analyze the impact of changes in the game and identify opportunities that will have a positive impact on acquisition, retention and monetization. 

Qualifications

• Experience in QA of live games, including at least one shipped title on PC or Console 
• 6+ years of QA experience in games
• 2+ years experience as a QA Lead 
• An avid gamer with a solid understanding of Games as a Service. 
• Proficient time management and organisational skills, able to prioritise tasks
• Customer Service experience or relevant experience showcasing the ability to understand and empathize with players
• Excellent written and verbal communication skills
• Demonstrate ownership of their work as Live QA members are often called to attend Mission Control calls and provide further context and details on the issues found during launches.
• Able to quickly grasp how first-party stores work and how game entitlement works across multiple platforms and countries.
• Comfortable with pivoting between different tasks during the workday as new priorities emerge during the launch of a title.

Additional Information

What we offer:

• Private medical healthcare (Vitality) and BUPA dental insurance for PCF's employees and their families.
• Access to wellbeing platform - Gympass for employees and family members.
• Online Polish and English language classes.
• Access to the pension scheme.
• Flexible working hours.
• Free virtual health and mental well-being sessions included in the plan for members and their dependents.
• Personal development opportunities and ability to work in a global environment.
• Work in a creative team with people full of passion for what they do.

We are committed to an inclusive and diverse work culture. PCF is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, genetic information, marital status or any legally protected status.