Technical Support Specialist - Urgent Hiring

We are looking to hire a remarkable Technical Support Specialist to join our dynamic team at Sdl International in Cork.
Growing your career as a Full Time Technical Support Specialist is an awesome opportunity to develop relevant skills.
If you are strong in leadership, project management and have the right mindset for the job, then apply for the position of Technical Support Specialist at Sdl International today!

Technical Support Specialist - (1534.42)

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Job Title

Technical Support Specialist

Location

Cork, IE (Primary)

Job Description

Do you have experience in thorough application testing and software solutions? Do you have native speaker fluency or advanced level of English? If so, this job could be for you!

As a Technical Support Specialist , you will be responsible for diagnosing/debugging systems integration layers and thorough testing of applications and software solutions focusing on overall user experience.

On a given day, your work might include:

• Support external / internal partners in resolving complex technical issues
• Support partners in systems integration efforts
• Perform software usability testing and provide feedback
• Analyze information and issues to bring them to resolution through critical thinking
• Prepare and keep updated training materials
• Be eligible to work in Ireland
• Have native speaker fluency or advanced level of English language, both verbal and written
• Be willing to work onsite and on a full-time basis in Cork, Ireland

An ideal Technical Support Specialist would be:

• Experienced in systems integration
• Experienced in working with Web APIs, REST, RESTful APIs, JSON payloads, shell scripting, Splunk, Git
• Experienced in bug tracking systems and testing tools
• Familiar with iOS and macOS
• Familiar with chatbot / messaging technologies
• Able to draw conclusions from software testing results and recommend actions
• Able to communicate technical concepts to a non-technical audience
• Able to multi-task and prioritize in a fast-paced work environment
• Able to work independently, as well as in small and large cross-functional teams

It would be great if you have :

• University Degree in Computer Science, Mathematics, Engineering or equivalent combination of education and experience
• Experience in software QA projects

More information:

• Specified Purpose Contract with possibility of extension (with 6-months’ probation period)
• Onsite and full-time position in Cork, Ireland
• Day shift from Monday to Friday
• Birthday leave
• 10% discount on specific Company Healthcare Insurance
• 50% of the cost in shuttle services covered by RWS
• Bike to Work scheme

If you are interested in the position and you fulfill the requirements, please hit “Apply” and complete your application.

We look forward to hearing from you, Thank you!

Keywords: Data analyst jobs, Software Testing, English speakers, Bilingual Jobs, Customer Support, Customer Service, Automation, Functional Testing, tech support, IT jobs, RWS, Jobs in Cork, Cork jobs, Jobs in Ireland

Benefits of working as a Technical Support Specialist in Cork:

● Company offers great benefits
● Advancement opportunities
● Advantageous package