Duty Manager

The Ellison Hotel are looking for an experienced Duty Manager to join our dynamic team. This role will suit an ambitious candidate who has experience particularly in Food & Beverage who is looking to take the next step in their management career.

The successful candidate will be responsible for managing and supervision of all departments, ensuring exceptional guest experience in all areas.

Job Summary

• Ensuring all staff carry out their duties and interact with all of our guests in a warm, friendly and courteous manner
• Helping to drive a culture of exceeding guest needs in all guest interactions
• Assisting with staff planning and rostering
• Responsible for staff training and development that consistently delivers a positive customer experience
• Responsible for the highest standards of Health and Safety
• Ensuring prompt resolution of customer complaints
• Other ad hoc duties as required

Required Education, Skills and Qualifications

• A minimum of 1-2 years' experience in a similar role or in a supervisory role, with focus on Food & Beverage.
• Excellent communication, interpersonal and organisational skills
• The ability to work as part of a team and on one's own initiative
• The ability to easily build rapport with guests and fellow team members

Benefits

• Discounted Overnight rate at Company Managed Hotels
• Subsidised Lunches
• Free on Site Parking

Due to the large volume of applications for this role, only successful candidates will be contacted.