Front Office Supervisor - Urgent Hire

We are searching for a remarkable Front Office Supervisor to join our high calibre team at Fairmont Carton House in Maynooth, Co. Kildare.
Growing your career as a Full Time Front Office Supervisor is an incredible opportunity to develop productive skills.
If you are strong in critical thinking, adaptability and have the right initiative for the job, then apply for the position of Front Office Supervisor at Fairmont Carton House today!

Join us in writing the next chapter of the Carton House story. 

There has never been a more exciting time to embark on a career with us. Carton House is the first and only member of the Fairmont Hotel and Resorts brand in Ireland, one of the worlds most storied hotel brands.

We invite you to join us in writing the next chapter of the Carton House story. We want to meet people with a passion for service, innovation and going the extra mile for both our guests and colleagues. In doing so, we offer a workplace that puts excellence and innovation at the forefront while championing a diverse and inclusive team.

We are currently recruiting a Front Office Supervisor to join the Front Office team at Carton House.

The successful candidate will:

• Minimum of 1-2 years previous experience in a similar role in a 4 or 5 star property.
• Ability to work on your own initiative and as part of a team.
• Strong supervisory skills
• Previous experience of OPERA would be an advantage.
• Strong command of the English language.
• Highly organised with strong customer service skills.
• Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.

Key Responsibilities:

• Assist Front of House Manager to develop a strong team through consistent effective leadership, training, and operational management. 
• Assist Front of House Leaders in driving goals for the department.
• Follows all departmental policies, procedures and standard.
• Clearly demonstrates to guests and colleagues a commitment to service excellence through the effective delivery of Fairmont Hotels & Resorts Brand Standards at all times.
• Promotes the Brand`s service culture and ensures that guests receive services that enables the Brand promise.
• Actively creates Sparkle moments that are based on personalization and creativity.
• Carries out the day-to-day tasks outlined in the shift task list to a high level.
• Ensure all telephone calls are answered courteously and efficiently, within the Brand standards at all times.
• Takes responsibility for guest experiences that have negatively been impacted and turns them into memorable moments.
• Effectively & responsibly handles quests’ requests and reservations by adopting a “onestop” approach.
• Ensure an attitude of anticipative and caring service is displayed at all times during your shift.
• Trained across all roles within the department and works flexibly to ensure guest satisfaction and maximize self-development.
• Autonomously conducts all tasks that are outlined in the department’s training plan related to the role to a very high level.

Why work for Carton House?

• To be part of Accor’s large global hospitality network. 
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Learning and development opportunities. 
• Employee Assistance Programme.
• Strong team focus and team atmosphere.
• Meals and uniform are provided.
• Free parking.
• Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
• Training is provided both on-the-job and through organised training seminars with both internal and external trainers.

Benefits of working as a Front Office Supervisor in Maynooth, Co. Kildare:

● Learning opportunities
● Company offers career progression opportunities
● Advantageous package