Technical Support Analyst

Job Details: Technical Support Analyst - French Speaking

Full details of the job.

Job Title

Job Title Technical Support Analyst - French Speaking

Job Description

Job Description About our Customer Support Analyst role. If you are looking to progress your career within a Global Company and have a real passion for providing world class customer service, then our Support Analyst role is perfect for you! Our Customer Support Analysts are enthusiastic, positive-minded, customer focused and service-oriented people who help make a real difference to our customers along with being given a great platform to develop their own careers. What’s in it for you?
You will be part of a global team working with an industry leading financial software that enables are customers to grow and scale. You will be working with industry experts that will really help enable your career to grow, all whilst being on the global stage. You will be given the opportunity to grow, develop and meet new people from around the world. Summary of your day-to-day?
You will be assisting customers and/or partners with questions and issues with the Sage Intacct application via live help, online customer portal and over the phone. You will be managing your cases which includes maintaining, updating and prioritising, to meet published customer service level agreements. You will also troubleshoot issues along with providing proactive suggestions to improve customer use and satisfaction. #LI-SW1

Key Responsibilities

Key Responsibilities Minimum qualifications
•Experience in a customer support role
•Problem solving and trouble shooting experience
•Understanding of Accounting or Financial business operations
•Fluency in French, both verbal and writing Dig deeper about who we are:
Who is Sage:
Life at Sage:
Our Values & Behaviors:
How we make a difference:
Sage Business Cloud - SaaS for Every Business: Your benefits
Benefits video –
•Comprehensive health, dental and vision coverage
•Work away scheme for up to 10 weeks a year
•On-going training and professional development
•Paid 5 days yearly to volunteer through our Sage Foundation
•Flexible work patterns and hybrid working

Advert People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than forty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it! At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites. We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, colour, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.