Case Manager - Urgent Hiring

We are looking for a hardworking Case Manager to join our amazing team at Bank of Ireland in Dublin.
Growing your career as a Full Time Case Manager is a great opportunity to develop competitive skills.
If you are strong in decision-making, critical thinking and have the right experience for the job, then apply for the position of Case Manager at Bank of Ireland today!

Division Description

Bank of Ireland offers a broad range of financial products and services to all major sectors of the Irish economy. Through our network of branches in over 169 locations across the Republic of Ireland, we are the largest provider of financial services in the country. Our branches, embedded in local communities across Ireland, are complemented by our online, mobile and phone banking services. We believe in building positive relationships with our customers and investing in a leading multi-channel distribution platform to serve our customers' needs in order to ensure market leading positions in consumer, wealth management and business segments

Description of business unit

Deliver and handle all Business Account opening fulfilment requirements for a portfolio(s) of relationship-managed customers of Business Banking/Corporate Bank- in accordance with agreed Service Level Agreements, and, in conjunction with the Relationship Manager and Operations management, drive continuous improvement in performance both within the assigned customer portfolio(s) and across the portfolio of Business Banking relationship managed customers!

Purpose of the Role

The BBCS Admin will be responsible for the delivery of excellent service and support to Relationship Managers and their business customers. The role is suited to experienced Service staff, or those with strong, recent experience in customer facing roles who enjoy multi-tasking and problem-solving and who are results and customer-focused.

Key Accountabilities

Commercial Customer Account Opening

• Primary point of contact for Business Banking customers on all account opening and related services.
• Maintain effective and proactive liaison with customers regarding service requests received.
• Take ownership of urgent applications at the request of S/BM in the timely and effective resolution of same.
• Continually supervise, progress, and as vital, escalate the resolution of outstanding fulfilment in conjunction with relevant business units and areas, in line with agreed Service Frameworks, proposing solutions and workarounds as the need arises.
• Drive and sustain a cycle of ongoing improvement in service, taking on specific responsibility for individual service or change initiatives, as the need arises.

Essential Qualifications

• QFA

Essential Skills & Experience

• Technical Skills
• Strong customer focus and commercial awareness
• Excellent interpersonal skills (written and verbal);
• Confirmed problem solver !
• Quality conscious and improvements driven
• Experience in Business Banking/Corporate or related area with customer interface crucial
• Guide level experience with branch desktop applications
• KYC experience

Key Competencies

• Customer Focused - Self
• Accountable - Self
• Amplify Capability - Self
• Manage Risk - Self
• One Group, one team - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact View email address on careers.bankofireland.com.

Benefits of working as a Case Manager in Dublin:

● Company offers great benefits
● Advancement opportunities
● Attractive package