Community Operations Analyst (Multilingual) - with Growth Opportunities

We are searching for a competitive Community Operations Analyst (Multilingual) to join our vibrant team at Cpl Healthcare in Dublin.
Growing your career as a Full Time Community Operations Analyst (Multilingual) is a terrific opportunity to develop competitive skills.
If you are strong in project management, persuasion and have the right drive for the job, then apply for the position of Community Operations Analyst (Multilingual) at Cpl Healthcare today!

Community Operations Analyst (GERMAN)

We are hiring for GERMAN market

Main responsibilities:

• Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
• Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
• Becoming and remain knowledgeable about client’s products and community standards
• Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
• Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
• Recognising trends and patterns and escalating issues outside the company policy to the global team
• Identifying inefficiencies in workflows and suggest solutions

Skills & Competences:

• Strong personal resilience with the ability to operate in a pressured and fast paced environment
• Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
• High adaptability and positive approach to challenges
• Ability to make decisions, prioritise, solve problems and work as part of a team
• Effective Time management & Prioritisation skills
• Ability to consistently hit KPIs on time

Language Skills: *

• Fluent in GERMAN language on the near-native level (C1-C2) in oral and written communication,with in depth understanding of culture and social trends in the region
• Advanced level ofEnglish (C1)

*If you are not sure about your level of language, we can offer you an assessment.

Contract: Full-time, permanent with Covalen

Compensation:

• €27,000 per year as base salary
• *For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year)
• *For the Evening shift: €12 per day (before tax) as travel allowance
• Free meal (lunch or dinner) on site
• Private healthcare
• Pension contribution
• 25 days of annual leave
• Extensive Training and access to CPL's Wellness Programme
• Tax Saver and Bike-to-Work Scheme

Working hours: Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.

Location: Dublin 18, Sandyford, Dublin South

*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.

IMPORTANT:

· Due to nature of the role, candidates must be fully confident in dealing with sensitive content.

· Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).

Why to apply?

• Chance to work within multicultural and diverse team
• Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
• No shift rotations – fixed working schedule
• Meals on-site, private healthcare and pension contribution
• No previous experience required – full training is provided!

For more information, please contact Sohini Sakssena at View email address on click.appcast.io

Benefits of working as a Community Operations Analyst (Multilingual) in Dublin:

● Learning opportunities
● Advancement opportunities
● Attractive package

● Remote Work opportunity