Complaint Intake Specialist

We have an opening for a Complaint Intake Specialist with a leading Global Medical Device company based in Athlone. The successful candidate will work as part of the Complaint Intake & Reporting team to accurately document customer-reported product complaints.

Job Responsibilities:

• Receive, review, and accurately document and process product complaints in line with regulatory and internal requirements
• Uses excellent communication skills when contacting the customer to follow up on complaints to gather additional information regarding the complaint process
• Support the sales team with complaint-related customer communications.
• Assign tasks in the complaint management system to ensure internal and reporting requirements are fulfilled.
• Support Adverse Event Reporting Regulatory Requirements.
• Under limited supervision draft responses to customers: Both acknowledgement and final letters
• Monitor/triage customer complaints and provide immediate escalation as required.
• Support Customer Service in the issuance of credits and replacements
• Support other activities in the post-market surveillance system as it develops including audits
• Work to meet team KPI’s Department Metrics and over QA/RA goals and objectives
• Support improvement projects in the complaint intake and reporting function
• Support wider QMS and risk management activity as required.

Job Requirements:

• Science/Engineering degree or relevant qualification.
• Minimum 1 Year Experience within a complaints environment.
• Excellent Communication Skills and Strong Attention to Detail.
• Extensive capability in Microsoft Office.

Whats on offer?

• Competitive Package
• Hybrid Working

If you would like more information on this role you can contact Paul Dunican

(090) 641 702