Digital Specialist Manager

Digital Specialist Manager - Support Sales

Dublin, Ireland

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Date posted

Mar 25, 2024

Job number

1703862

Work site

Up to 50% work from home

Travel

0-25 %

Role type

People Manager

Profession

Digital Sales and Solutions

Digital Solution Area Specialists

Employment type

Full-Time

Overview

Do you want to be a key player at one of the largest cloud companies in the world at the most exciting transformative time in the industry?

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else.This is aworld of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world. Our mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day.

As part of our transformation, one of our key areas of focus is the modernization of our sales motions. The Digital Sales organization is an organization with a charter to accelerate Microsoft’s growth in its cloud-first, mobile-first businesses along with the traditional businesses. This organization is at the forefront of establishing a new sales model leveraging modern technology, big data and analytics to drive impactful and targeted sales coverage.

As a member of the Time zone Support Sales team, you will be working with a team of Specialized sales resources to provide and sell the best-in-class support offerings to our Mid-Market and Corporate customers, contributing to build the momentum for digital transformation for our customers and partners as well as Microsoft itself. The Western Europe SMC Support Digital Specialist Manager will lead by example towards the specialized sales resources, drives new business throughout the Western European, Dutch and Swiss territories and works on building upsell and cross sell engines together with the area SMC teams and the Digital Sales units.

• Technology-related sales or account management experience
  • And/OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field
• Demonstrated solution or services sales experience
• Several years of People management experience

Responsibilities

The focus of the Support Digital Specialist Manager is to identify, drive and close Microsoft Support opportunities together with a team of centralized Support Sales Specialists in EMEA. The Support Digital Specialist Manager will lead by example towards these sales resources, drives new business throughout the Western European, Dutch and Swiss territories and works on upselling and cross selling together with the area SMC teams and the Digital Sales units. The Support Digital Specialist Manager provides unique expertise to drive the sale and adoption of Support in general and Unified specific across the areas in the EMEA Timezone.

Key accountabilities include:

• Determine strategy for identifying, driving and closing (new) Support opportunities to enable customer outcomes and drive Microsoft cloud consumption - leveraging the centralized sales team, the digital sales unit and the SMC teams in the areas .
• Build and maintain close working relationships with the Digital Sales Units and the SMC teams to identify upsell and cross sell opportunities that can fuel the Support engine - ensuring clear understanding of the Microsoft Support value proposition and leveraging customer relationships built by the account team to identify, pursue and close opportunities.
• Close large deals through effective orchestration of the centralized team – supporting Support opportunities end to end leveraging appropriate account and pre-sales roles to bring the best resources to ensure customer satisfaction and deal success.
• Meet or exceed revenue targets and maintain deal management excellence - executing sales excellence discipline in pipeline hygiene, deal commitment & close planning.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Industry leading healthcare

Educational resources

Discounts on products and services

Savings and investments

Maternity and paternity leave

Generous time away

Giving programs

Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .