Technical Product Manager

The Opportunity

We are seeking a highly motivated and experienced Technical Product Manager to work with our platform teams - Integrations and Business Systems. As part of the Integrations Team, you’ll be responsible for the Phorest platform, enabling developers to build useful, creative integrations that deliver value to our clients and drive business growth, supporting both third party consumers of the Phorest APIs and directly integrating with the APIs of others.

This role will also provide support to the Business Systems team who are responsible for internal platform improvements that are driven by the needs of the business and internal systems stakeholders. You will work with a newly formed, highly skilled and growing team, working on high impact projects such as billing system improvements and providing quality data to our internal CX teams and ensuring data integrity across systems and the platform. Successful candidates will be technically minded, can understand the “big picture” but love “getting in the weeds.”

Phorest powers 10,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company.

We are growing fast and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster. 

What you will do

• Contribute to and refine the strategic product roadmap for integrations and our public developer API in collaboration with corresponding Product Design and Engineering Leads, working on mid-term goals with a 3-9 month horizon.

• Collaboratively work with the Business Systems team, shaping the vision and direction of our internal platform, driving improvements and features to streamline processes, enhance data accessibility and serve insights for our staff to grow and support our clients.

• Identify and propose new initiatives with minimal guidance and work independently to achieve the defined goals.

• Actively meet with clients to stay current on market trends and understand their needs and how salons operate, as well as internal stakeholders.

• Utilise insights from customer visits, user/market research, and competitor analysis to propose feature enhancements or new functionality.

• Define product KPIs and monitor mid-term impacts, being accountable for the business impact of your products and steady-state product performance monitoring.

• Use qualitative and quantitative data to identify problems and opportunities, summarizing core issues and making data-driven recommendations.

• Clearly communicate the value proposition, impact, and strategic fit of your product to various audiences, including teams, business stakeholders, and clients.

• Work with Product and Development teams, as well as other departments in the company, in business critical strategic initiatives which your teams drive.

Who you are

• 2+ years of Product Management experience in software development.

• Technically minded, a software engineering background is helpful but not required.

• Proven ability to work with stakeholders in order to understand complex business problems and propose potential solutions.

• Experience leading cross-functional teams to deliver business outcomes.

• Proven ability to manage senior stakeholders independently, ensuring support and building trust.

• Clear communication skills that promote collaboration and clarity, articulating important details and messaging appropriately for different audiences.

• Comfortable interacting with clients, as well as existing and potential brand partners.

• Experience in assessing risk vs. reward when making product recommendations and decisions.

• Experience with usage data and identifying points for improvement.

• A can-do attitude with a growth mindset and eagerness to learn.

• Ability to thrive in an ambiguous environment with a high degree of autonomy.

Benefits

Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

We help you travel by providing a bike to work scheme as well as tax saver transport tickets. 

‍♀️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

We care for your family and provide Enhanced Maternity and Paternity Benefits. 

We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

Moving house? Phorest employees get 3 moving days.

We don’t believe in formal dress codes. We prefer things casual.

Want to learn more about Phorest? Check out  nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest. 

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.