Senior Account Manager

DA Holdings are delighted to be recruiting this role for the latest group company TRANSLIT in either Dublin or Limmerick, ROI.

TRANSLIT is looking for experienced, self motivated, organised Senior Account Manager to join their team. The ideal candidate would have proven experience in Customer Service and keeping clients happy, strong conflict management and resolutions skills, a strong focus on the client and maintaining customer retention and satisfaction.

Main Duties & Responsibilities 

• Building and maintaining relationships with clients and key personnel within Client companies.
• Conducting business reviews to ensure clients are satisfied with their service.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and KPI’s.
• Upselling and cross selling to clients
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Delivering presentations to clients
• Dealing with day-to-day queries
• Complaints handling
• Using excel to generate reports

About You

• Proven track record in customer services, sales or a related field with a track record of achieving KPI's
• Excellent communication and interpersonal skills
• Experience working with CRM's desirable
• Problem-solving and resilience skills
• Very proficient using Microsoft programs
• Work as part of a team and independently
• Ability to take instruction and carry out tasks efficiently and to a high standard
• Good time keeping and ability to multi-task
• Degree in business, marketing, related field desirable
• Happy to travel and attend industry events, conferences and client meetings

What’s In It For You?

• Hybrid working post-training from our Limerick/Dublin offices.
• 20 days annual leave plus public holidays
• Exclusive access to Westfield Health – access to different healthcare benefits and services, giving you money back towards essential health costs such as optical and dental treatments. Also included - 24hr DoctorLine service and Gym Discounts
• Internal employee recognition schemes such as employee of the month and end of year awards
• Employee Assistance Program providing up to 6 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts
• Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions.

About TRANSLIT: 

Senior Account Manager

Senior Account Manager

About The Role

DA Holdings are delighted to be recruiting this role for the latest group company TRANSLIT in either Dublin or Limmerick, ROI.

TRANSLIT is looking for experienced, self motivated, organised Senior Account Manager to join their team. The ideal candidate would have proven experience in Customer Service and keeping clients happy, strong conflict management and resolutions skills, a strong focus on the client and maintaining customer retention and satisfaction.

Main Duties & Responsibilities 

• Building and maintaining relationships with clients and key personnel within Client companies.
• Conducting business reviews to ensure clients are satisfied with their service.

• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and KPI’s.
• Upselling and cross selling to clients
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Delivering presentations to clients
• Dealing with day-to-day queries
• Complaints handling
• Using in house system
• Using excel to generate reports

About You

• Proven track record in customer services, sales or a related field with a track record of achieving KPI's
• Excellent communication and interpersonal skills
• Experience working with CRM's desirable
• Problem-solving and resilience skills
• Very proficient using Microsoft programs
• Work as part of a team and independently
• Ability to take instruction and carry out tasks efficiently and to a high standard
• Good time keeping and ability to multi-task
• Degree in business, marketing, related field desirable
• Clean driving license
• Happy to travel and attend industry events, conferences and client meetings

What’s In It For You?

• Hybrid working post-training from our Limerick/Dublin offices.
• 20 days annual leave plus public holidays
• Exclusive access to Westfield Health – access to different healthcare benefits and services, giving you money back towards essential health costs such as optical and dental treatments. Also included - 24hr DoctorLine service and Gym Discounts
• Internal employee recognition schemes such as employee of the month and end of year awards
• Employee Assistance Program providing up to 6 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts
• Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions.

About TRANSLIT: 

TRANSLIT is a fast-growing company specialising in Translation, Interpreting and Localisation services, helping businesses and individuals to communicate their message in the right way using the right language and technology whether it is written or spoken words, website or software.

The company name TRANSLIT came from a combination of two words: TRANSlation and IT. VIP Web is the IT department of TRANSLIT. We are a multicultural organization with three offices with our main office in Cork, along with additional offices in Limerick and in Dún Laoghaire, Co.Dublin.

If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today!

The successful candidate will need to meet the Baseline Personnel Security Standards for the Republic of Ireland.

TRANSLIT is committed to eliminating all forms of discrimination, whether direct or indirect. We actively work with our staff and clients to ensure equal treatment for all individuals, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.

TRANSLIT, 18 Mallow Street Upper, Limerick, V94 N12Y