Administrative Assistant - Maintenance (Full Time)

We are looking for a proactive and detail-oriented Administrative Assistant to join our Maintenance team. 

Key Responsibilities:

• Receive and record maintenance requests from tenants, ensuring accurate and detailed information is provided.


• Update and maintain information records.


• Conduct a thorough assessment of requests and route them to the appropriate personnel.


• Efficiently plan and organize technician routes.


• Coordinate schedules and plan work orders to ensure optimal execution efficiency.


• Monitor the progress of ongoing maintenance tasks, ensuring deadlines are met.


• Negotiate deadlines.


• Propose and implement improvements to the maintenance coordination process for increased efficiency and customer satisfaction.


• Ensure excellence in customer service.
  

Requirements:

• Previous experience in administrative roles, preferably in Property Management, Facilities, or related fields.


• Strong organizational skills, attention to detail, and ability to handle multiple priorities.


• Excellent communication skills for interaction with suppliers, customers, and internal teams.


• Basic to intermediate knowledge of Excel and management platforms (e.g., Hive, Pipefy, Fixflo, Freshdesk).


• Proactivity, problem-solving mindset, and ability to work independently and collaboratively.
  

Desired Soft Skills:

• Attention to Detail: Ability to thoroughly review information and ensure data accuracy.


• Organization: Skill in organizing work and prioritizing tasks in a dynamic environment.


• Proactivity: Initiative to identify issues and propose solutions proactively.


• Customer Focus: Commitment to high-quality service, understanding, and meeting client needs.


• Resilience and Flexibility: Capacity to handle changes and challenges with a positive approach.


• Teamwork: Ability to collaborate across departments and foster a productive work environment.

If you're ready to make an impact and support our Property Management team, apply today and join us in driving success!