Aftersales Fleet Support Executive

Gowan Auto, Importers and distributors of multiple motor brands in Ireland, are seeking to recruit an Aftersales Fleet Support Executive reporting to the Aftersales Fleet Support Manager.

Key Responsibilities:
• Assist the fleet companies in resolving concerns to ensure minimum downtime of vehicles on their fleet, ensuring highest standards of customer service levels at all times.
• Listen to and log our fleet contacts’ queries and complaints.
• Log all fleet and dealer communications in CRM Dynamic.
• Manage cases and escalate to the Aftersales Fleet Support Manager for a successful and satisfactory conclusion, by utilising a brand integrity-based approach to enable early intervention and resolution.
• Manage and prioritise escalated cases.
• Support corporate fleet customers with alternative transport arrangements, where appropriate.
• Engage with and/or meet with fleet customers to assist with the resolution of product issues.
• Provide feedback to the Aftersales Fleet Support Manager on the experience of fleet users in the marketplace.
• Identify potential areas of training for fleet users and liaise with Gowan Auto’s training department to provide technical training where necessary.
• Ensure that all aspects of Gowan Auto aftersales support meet both dealer and fleet expectations.
• Provide technical information to Gowan Auto fleet managers for tenders as required.
• Identify opportunities to encourage fleet companies to avail of all authorised dealer aftersales services.
• Utilise the assistance of Gowan Auto technical staff through Heads of Aftersales to ensure efficient resolution of technical issues.
• Manage and prioritise all cases for corporate fleet customers, including dealers & partners and support with alternative transport, where appropriate.
• Engage with emergency breakdown service providers to ensure a quick resolution and customer satisfaction is maintained in a fleet environment.
• Continually manage all outstanding recalls and campaigns as and when they affect our large fleet users.

Key Attributes:
• Full, clean driving licence required.
• 5 years minimum experience in the motor trade in an aftersales role.
• A technical and parts background would be an advantage.
• High numerical, analytical and problem-solving skills.
• Excellent communication (both written and verbal), interpersonal and presentation skills.
• An ability to work as part of a team.

If interested in applying please submit your CV to Shauna De Little, Group HR Generalist.
Email: [email protected]

Email Please click here to email your CV and register your interest in this position