Analyst - EMS HCP Contract to Pay - German Speaking

Organization Overview: 

At Lilly, we make a difference for people in the world over by discovering, developing, and delivering medicines that help people live longer, healthier, and more active lives.  

One of Lilly´s most important corporate objectives are to improve patient outcomes. A key step in achieving this goal is to improve our relationship with external health care providers and health care organizations ensuring a positive experience across all touchpoints that include Thought leaders, consultants, speakers, external stakeholders, and employees, ensuring that this does not limit Lilly´s understanding of a disease, potential treatments and the patients, Health care provider´s and payer´s needs. Therefore, we must prioritize how we engage with health care providers through every touchpoint to ensure we are meeting the needs of the patients we serve. 

Global Business Solutions is a global partner that was born in finance and provides unique capabilities that enable Lilly to accelerate the value we bring to patients. It has evolved and expanded into diverse Business Service functions including EMS HCP Contract to Pay. 

The Enterprise Meeting Services HCP (Healthcare Provider) Contract to Pay (EMS) team supports Lilly Meeting Owners with meeting planning & oversight, HCPs Contracts and payments execution and the reporting of transfer of value (TOV) to enable compliance with the EFPIA Disclosure Code. The Lilly Meetings & Congresses teams provide support for Meetings Oversight, while the EMS teams located in the GBS complete Health Care Provider (HCP) contracting, payment, expense reimbursement and compliance support.  

The EMS Team works cross-functionally with regular interaction with key business partners within the GBS and Global and International Meetings & Congresses network, along with other key connected functions in Lilly, in particular Global Transparency, Global Customer Operations (GCO) and Ethics & Compliance. 

Responsibilities: 

This role will support the ASG hub.

The primary role of the EMS Analyst is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner. Establish and maintain internal strategic partnerships with compliance, finance, and other functions that can facilitate cross functional work and positively impact customer experience. 

• Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners.  

• Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for assigned country.  This requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team. 

• Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs. 

• Ensure compliance with data capture requirements to support the Lilly’s ToV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication 

• Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved 

• Ensure efficient and effective issue resolution for queries escalated from EMS HCP Contract to Pay Expert Specialist, including escalating as necessary to the EMS Sr. Managers 

• Effectively coach & mentor the EMS Expert Specialist to ensure they deliver excellence and compliance across key processes. 

• Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same. 

• Support global/regional EMS projects as . 

Compliance 

• Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture. 

• Familiarize with all applicable process documentation & training materials to ensure you operate in a fully compliant manner 

• Ensure ownership for all applicable Operational controls for your area as well as the remediation for any deficiencies and the sharing of all learnings across the team.  

People 

• Actively work with the core team members, internal business partners, external support agencies, and Healthcare Professionals to build effective working relationships 

• Demonstrate excellence in all interactions with our internal customers, business partners & external Healthcare Professionals 

• Focus on measuring & improving our Healthcare Professional’s experience with the EMS process & teams 

Continuous Improvement 

• Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture 

• Actively work with the core team members & Global and International teams to drive improvements for processes 

Additional Information  

*Travel Percentage – Up to 10% international travel may be  

Note: When applying internally for a position your current supervisor receives notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying. 

Lilly does not discriminate on the basis of age, race, colour, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. 

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