- Work as part of the Applications Support team, providing system administration and end-user support for Finance applications: Oracle EBS, Onestream and Kyriba.
- Provide application and system administration support for other business applications covered by the Applications Support team.
- Provide user support by understanding business systems and processes to ensure timely problem resolution and minimise service interruptions.
- Work with third-party technical support teams on change requests, bug fixes and enhancements.
- Run daily, monthly, quarterly or yearly system processes, including testing and reconciliations.
- Analyse data and test system enhancements or changes to business applications in scope of the IT Applications
- Coordinate and support User Acceptance Testing, training activities and early-life application support.
- Document issues, changes and knowledge items using business change management tools including JIRA, Confluence and business incident / change management tools.
- Contribute to the creation and ongoing maintenance of operating procedures and training materials for the Applications Support team.
- Understand and adhere to IT compliance policy requirements in order to mitigate business application risk, including SOX and cyber security requirements.
- Participate in Finance system initiatives and implementations.
- Support project planning and delivery by tracking milestones, risks, issues and actions.