Applications Analyst

Career Level: 6 | Career Family: Digital and Technology | Career Sub-Family: IT design, Delivery and Operations 

The Applications Analyst is a specialist role responsible for the support, administration, and optimisation of infrastructure and capital delivery systems across daa. Reporting into the Group Systems Manager in daa LABs function, the role will support core platforms used for cost control, scheduling, contract management, risk, and asset management, including systems such as Oracle Unifier/EcoSys, Primavera P6, NEC4/CEMAR/FastDraft, ARM, and related applications. The role ensures these systems operate securely, reliably, and efficiently, working closely with internal business teams, project controls, commercial functions, and external vendors. The person in this role will also support integrations, data quality, access control, and operational processes underpinning infrastructure delivery, ensuring systems effectively support capital projects and infrastructure governance.

• Provide technical and operational support for infrastructure and capital delivery systems, including incident management, troubleshooting, and issue resolution.
• Administer and support core infrastructure platforms for cost control, scheduling, contract management, risk, and asset management (e.g. Oracle Unifier/EcoSys, Primavera P6, NEC4/CEMAR/FastDraft, ARM)
• Ensure high availability, performance, and data integrity of infrastructure systems supporting capital projects and operational assets.
• Support configuration, maintenance, and upgrades of infrastructure applications in line with business and technical requirements.
• Support project cost, programme, contract, and risk workflows, ensuring systems accurately reflect approved governance and controls.
• Support system integrations and data flows between infrastructure systems and enterprise platforms (e.g. ERP, BI, reporting, document management).
• Ensure access control, audit trails, and system configurations align with security, compliance, and governance requirements.
• Maintain system documentation and operational procedures aligned to ITIL and daa standards, and provide end‑user support and guidance

Experience

• 3+ Years of experience supporting enterprise business or infrastructure systems in a production / operational environment. 
• Hands‑on experience supporting systems related to capital projects, cost management, scheduling, contract administration, risk, or asset management.
• Experience working with tier‑2 / tier‑3 support activities, including incident resolution, problem management, and service requests.
• Experience engaging with business stakeholders such as Capital Projects, Commercial, Finance, Engineering, or Procurement teams.
• Experience working with third‑party vendors and system integrators for issue resolution and platform support.
• Familiarity with ITIL‑aligned service management processes and documentation.
• Experience supporting platforms such as Oracle Unifier/EcoSys, Primavera P6, NEC4/CEMAR/FastDraft, ARM, or similar construction / infrastructure management systems.
• Experience supporting system integrations between infrastructure systems and ERP, reporting, or document management platforms.
• Exposure to regulated or highly governed environments (e.g. large capital programmes, public sector, airports, utilities).

Skills

• Strong application and systems support skills, with the ability to troubleshoot functional and technical issues.
• Solid understanding of infrastructure delivery processes, including cost control, scheduling, contract management, and risk.
• Experience managing system configuration, access controls, and data integrity.
• Ability to analyse issues across business processes, system configuration, and integrations.
• Strong stakeholder engagement skills, with the ability to translate business issues into technical solutions.
• Experience working with vendors and support partners to drive timely issue resolution.
• Knowledge of ITIL service management principles (incident, problem, change, knowledge).
• Strong documentation skills, including creation of operational procedures, support guides, and knowledge articles.
• Excellent communication skills, both written and verbal, with technical and non‑technical audiences.
• Liaise with internal stakeholders (Capital Projects, Commercial, Finance, Engineering, Procurement) to support effective use of infrastructure systems.
• Manage relationships with external vendors and system suppliers, including escalation and resolution of application or integration issues.

Education & Qualifications 

• Degree or third‑level qualification in Information Systems, IT, Engineering, Construction Management, or a related discipline.

• ITIL Foundation certification (or equivalent service management experience).

• Knowledge of Oracle ecosystem (e.g. Oracle Cloud, Oracle ERP integrations).

• Understanding of infrastructure governance, audit requirements, and control frameworks.

• Experience working in a large‑scale enterprise or mission‑critical environment.

• Familiarity with reporting and analytics tools used in infrastructure or project controls environments.

• Exposure to change and release management in complex, multi‑stakeholder systems.