Assistant Operations Manager

Assistant Operations Manager

Our client, a high-profile organisation in the Limerick & wider mid-west region, are now expanding their team & have engaged with Cpl on an exclusive basis to help recruit an experienced Assistant Operations Manager to join the team and to take on this exciting role.

The successful candidate will have experience managing a team in a fast-paced environment and be committed to high standards of bar and ancillary retail services. Strong leadership and personnel management skills should be accompanied by a customer service focus and commitment to company values and image.

The Role:

Reporting to the Operations Manager, the ideal candidate will assist at an operational level as needed and complete all tasks assigned and will assist the Operations Manager in the management and coordination of the Front of House and Retail teams.

Responsibilities to include:

· Lead Front of House and Retail management for concerts and events

· General administrative duties including maintenance of timesheets, H&S, and retail records

· Ensure the safety of all patrons, staff, visitors etc. through the proper implementation and enforcement of Health & Safety regulations and emergency procedures

· Work closely with all relevant departments to ensure the venue and all events operate smoothly and efficiently, and in accordance with licensing authority regulations and Health & Safety Policy

· Manage and assist with projects, which may include procurement, facilities, and event management, among others

· Encourage and act upon customer comments and complaints to improve the venue’s customer care philosophy

· Manage all day-to-day bar and retail operations within budget guidelines

· Ensure any legal requirements regarding weights and measures, licensing laws, health and safety and fire procedures are always adhered to

· Lead the Bar, Retail and FOH team by attracting, recruiting, training, and appraising talented personnel to deliver on team objectives

· Monitor staff’s work performance, time keeping, general discipline and adherence to staff dress code

· Develop optimum levels of staff support through developing and managing staff rosters

· Responsible for the financial performance of the Bar and Retail units

· Adhere to targets and assist in the development of department budgets

· Ensure that all relevant sales, revenue, and gross profit metrics are met or exceeded

· Manage and ensure tight stock control and cash handling procedures are met

Skills & Experience that we need:

· Minimum of 3 years’ relevant beverage management experience

· A good understanding of contract management, procurement, project delivery and commercial negotiations

· Team management and supervisory experience

· Understanding of the Arts and venue management

· Proven history of supporting a high performing team

· Experience with EPOS Systems

· Proven ability in collecting and analysing data and in producing financial reports

· A strong work ethic; a good knowledge of people management practice

· Excellent communication and people skills, written and verbal, with a strong focus on customer service. Exceptional customer service is a top priority

· Strong leadership qualities, and ability to be proactive and work on own initiative but must also be able to work effectively within a team

· Flexibility to deal with a wide variety of events with differing requirements

· Excellent organisational and time management skills, attention to detail, and ability to prioritise duties in a busy environment

· Ability to be confident and positive when dealing with challenging situations

· A proven history in a similar post is a requirement for this post.

The Offer:

This is a permanent onsite role, with base salary, depending on the candidate’s experience, will be in the €27K - €32K per annum range, plus benefits.

The Assistant Operations Manager will be required to work in accordance with the programme of events therefore their working hours will vary in line with service needs.

How to Apply:

If you are interested in applying or want to know more about this role please contact,

Orlaigh FitzGerald-Quinn in Cpl Limerick on 085 801 7135 or email your CV to [email protected].

For a full list of our open jobs, have a look at cpl.com.

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