Assistant Store Manager

This is an exciting opportunity for an experienced Assistant Manager to join a dynamic and progressive company. 

Ensure the Store operates efficiently and effectively and provides the very best customer service and fresh food offering at all times in a clean, safe environment.

Main Tasks and Responsibilities:

• Pro\-actively deliver excellence in customer service at all times

• Professionally handle all customer queries and complaints in line with company policy, in a timely manner and escalate where appropriate

• Support the Site Manager in the efficient day\-to\-day running of retail unit

• Ensure that the store reflects company’s standards of merchandising, presentation and Customer Care

• Ensure and maintain the level of hygiene to the highest standard throughout the store and compliance by all staff members to the same

• Competently manage and organise a team of staff

• Support Store Manager in the development and training of the team to required training standards

• Manage employee performance, giving regular feedback, recognition and encouragement

• Ensure accurate ordering of stock using the inhouse software

• Accept and process deliveries

• Merchandise shop area to ensure maximum performance of products

• Be vigilant at all times to prevent stock loss and waste

• Perform and manage weekly / monthly stock takes

• Achieve the specified margins and sales targets

• Strictly comply with standards and safe working practices 

• Strictly comply with all policies, practices and procedures

• Maintain security awareness at all times and escalate where appropriate

The ideal candidate will have:

• Minimum 2 years’ experience in a Supervisory/ Management position;

• Levels 1 & 2 knowledge of food safety is a distinct advantage;

• Excellent communication and delegation skills;

• Proven staff management skills;

• Highly driven with a strong work ethic;

• Passion for retail and customer excellence.

• Thrive in a fast\-paced working environment.