AV/VC Maintenance Technician Tier 2

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction

and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global

simplicity with trusted transparency.

POSITION OVERVIEW:

The CST-VC Technician (Collaboration Solutions Team - Video Conferencing) - plays a critical role in supporting and maintaining video conferencing systems for our clients. The CST-VC Technician is responsible for delivering high-quality technical support, troubleshooting, and resolving issues related to in-room AVNC (Audio VisualNideo Conferencing) technology, including equipment failures, physical malfunctions, and software configuration problems.

Key Responsibilities:

• Provide ongoing technical support for video conferencing equipment and in-room AV technology.


• Diagnose and resolve hardware and software issues, ensuring minimal downtime for end users.


• Perform root cause analysis to identify recurring problems and implement solutions to prevent future incidents.


• Analyze trends in AVNC issues to proactively improve service quality and operational processes.


• Document solutions and best practices to enhance team knowledge and efficiency.


• Participate in the commissioning of AV systems for both retrofits and new


• Ensure all installations meet company standards and client Additional Duties:


• Collaborate with cross-functional teams to deliver seamless AV


• Maintain accurate records of maintenance activities and service requests. Ideal Candidate:


• Strong technical background in AVNC


• Excellent problem-solving and communication


• Highly proficient with a wide range of AV technologies.

What you'll do:

• Primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms


• Primary user-facing POC for all VC related issues


• Provide strong client level support to users, with a predisposition to de-escalate technical fails


• Perform break fix (user reported incident) tasks within target SLA response window


• Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues


• Maintain accurate tagging and data entry of all tasks, projects, and requests performed


• Form strong XFN partnerships with local Helpdesk, Facilities, and Events


• Provide VC focused support for users of all levels


• RCA reported network related call escalation issues


• Active monitoring of local and global VC Endpoints and related hardware


• Initiate Cisco TAC cases and vendor RMA's for equipment


• Advise and QC integrators of client installation standards


• Partner with OTO New Builds DPM's to provision and deploy all VC and VIO related equipment in new office locations


• Track inventory of on-site supplies, consumables, and assets


• Maintain up to date knowledge of relevant industry standard hardware as well as client proprietary tools

What you need to succeed: 

• Ability to be self-motivated and accountable in a fast-pace, independent environment


• Ability to think creatively as well as methodically regarding technical issues


• Knowledge of Cisco, Crestron, Extron, Shure, Clearone, and other AVNC related hardware and signal flow


• Strong interpersonal, customer service, and conflict resolution skills


• Willingness to learn and adapt to client culture


• Ability to work both independently as well as with a team


• Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work

#INDEMEA #LI-CT2  #LI-Onsite