Benefits Operations Coordinator

About Kota
Kota is reimagining insurance and retirement benefits for the modern workforce. Through our two flagship products Kota Platform, the first fully integrated benefits platform, and Kota Embed, our embedded insurance solution we're making benefits more accessible, valued, and global.

Today, we power benefits for tens of thousands of employees at Europe's most forward-thinking companies, including Carwow, Tines, Zoe, and Remote. Founded in 2022, we've raised more than €20M from leading investors like EQT Ventures, Eurazeo, Northzone, and Frontline, along with founders and executives from Workday, Remote, Personio, OpenAI, and more.

About the Role
As part of the Benefits Operations team, you will play a key role in supporting growth and improving how benefits are delivered across the Kota platform. This is a highly visible position in a rapidly scaling company, with exposure to customers, insurers, and internal teams across the business.
Why this role matters:

• Global Reach: Work across benefits plans in multiple countries and regions.

• Career Growth: Join a scaling company with opportunities to grow and develop.

• Broad Scope: A varied role where you can make a tangible impact.
  

What You’ll Do
New Business Administration

• Set up new employer schemes across multiple jurisdictions.

• Facilitate application processing between employers, employees, and insurance providers.

• Update and maintain CRM and internal systems to ensure accurate data and smooth onboarding.
  

Process Optimisation & Automation

• Map existing workflows and identify bottlenecks and opportunities for improvement.

• Develop strategies to automate repetitive operational processes.

• Collaborate with engineering and product teams to implement scalable process improvements.

Scheme Renewals

• Work closely with employers and insurance providers to ensure smooth annual renewals.

• Partner with Customer Success to refine renewal processes and improve customer experience.

• Identify opportunities to make renewals faster, more reliable, and transparent.
  

Policy Event Administration

• Process policy changes including joiners, leavers, dependents, cancellations, and amendments.

• Coordinate across internal teams and external providers to ensure changes are handled accurately and efficiently.

• Help streamline and automate policy event workflows as the company scales.
  

Customer Support

• Act as a first line of investigation for customer benefit and policy-related queries.

• Liaise with insurers and providers to resolve escalations and clarify policy details.

• Own issue resolution end-to-end, ensuring customers receive clear updates throughout.

• Track recurring issues and proactively suggest improvements to reduce repeat queries.

• Maintain high-quality internal documentation and support consistent processes.

• Identify customer-impacting trends and provide feedback to Product and Engineering teams.
  

What We’re Looking For

• 2+ years of experience in operations, insurance, benefits administration, or customer support.

• Strong attention to detail and ability to manage multiple workflows.

• Clear written communication and stakeholder management skills.

• Comfort working in fast-paced environments with evolving processes.

• Proactive mindset with strong ownership and problem-solving ability.
  

Our Values

• Care deeply: We go the extra mile and sweat the details.

• Integrity: We care deeply about our why and never compromise our how.

• Fearless: We challenge the norm every day.

• Raise the bar: We push past good enough and hold high standards.

• Ownership: We ask why, do the work, get the data, and solve the problem.
  

Kota Benefits

• Health Insurance via Kota with generous allowance

• Workplace Pension with matched contributions up to 5% via Kota

• WFH stipend to support your home office

• 25 days of Paid Time Off (PTO) - work hard and recharge fully

• Annual company-wide offsite + dedicated team offsite

• Attractive stock options for all employees

Equal Opportunity
Kota is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.