Business Manager

Business Manager - Full Time

Brown Thomas Dublin Grafton Street

About Charlotte Tilbury Beauty

Founded by British makeup artist, Charlotte Tilbury MBE, in 2013, Charlotte Tilbury Beauty revolutionised the face of the global beauty industry by de-coding makeup application for every person, at any age, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty, continues to break records across countries, channels, and categories. The company now employs over 1,100 people globally and is available to buy in over 76 locations via CharlotteTilbury.com

About Your Role

A Charlotte Tilbury Business Manager is like no other. They are the life and soul of their counter – and come with bags of commercial acumen, an entrepreneurial spirit and the ability to lead a unique vision. They are not afraid of change – they pride themselves on it. Not only do they dare to dream it – they dare to live it. They pride themselves on creating and driving a magical customer experience through building genuine emotional connections, expert artistry and through a passion for exceptional products. They are an ultimate role-model that both customers and colleagues alike admire.

As a Business Manager you will

• Complete Weekly and Monthly productivity reporting to the Retail Manager         
• Drive sales success through motivation of the team to hit daily and monthly KPI targets
• Lead a #1 team through daily briefs, performance 121 meetings and general line management    
• Schedule monthly rota, payroll budgeting and forecasting (responding to trading conditions)
• Work and liaise with host store partners and senior stakeholders; ensure brand compliance with policies and procedures
• Monitor stock levels through managing sales, audits and counts, analyse all information available to provide proactive counsel to the Retail Manager on stock lines
• People planning; ongoing talent management and succession planning of the team.
• Act with integrity when dealing with complex people matters, adher to People policies and processes, seek advice and guidance when necessary.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
• Own the end-to-end recruitment process in your store, proactively source exceptional talent and provide a magical candidate experience to all applicants
• Identify the training needs of the team in collaboration with the Training Manager and provide feedback about advancement in opportunity areas
• Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth
• Ensure the best customer experience is being delivered, embed the magic service methodology, and build brand awareness by creating lasting emotional connections with customers
• Own your counter metrics and unlock the steps that need to be taken to manage future risks and opportunities
• Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Adhere to health and safety guidance in the workplace
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves
• Be required to be flexible to work on a shift basis, including both early shifts and late shifts.
• Be required to give a five-year working and personal reference, along with a Criminal Reference Check as the store is airside in the departures lounge. This will be discussed in more detail at interview stage.

About you

• Retail management experience
• A genuine passion for the beauty industry.
• Commercial acumen
• People management experience.
• Strategic planning experience

What is in it for you?

• You can only be the best when you are set up to succeed – not only do we offer on the job training. We offer you the opportunity to attend Charlotte’s Magic Academy – where dreams are truly made. Combining art, commerce and Charlotte’s own values. You will feel truly empowered to live the magic in your role.
• Opportunities to disrupt processes (in a positive way!) and run your business like a true entrepreneur alongside support from your Business Manager and the wider business.
• The opportunity to be part of a company where we celebrate our achievements and you are included. With a real scope for growth and progression to support your own development.
• You receive exclusive launches of our incredible products before anyone else – not only that you even receive a full Charlotte Tilbury look once you pass your probation. (That is right all the products from one of our iconic looks)
• We also offer an incredible staff discount, and access to Tilbury Treats – our very own rewards platform allowing you to save money and gain money cannot buy discounts on anything from gym memberships to cinema tickets.

At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process

WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAM…APPLY TODAY!