Capacity Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team:

The Capacity Management team comprises highly skilled engineers dedicated to ensuring that resources are sufficient to deliver ServiceNow instances to customers. Capacity needs are determined based on key drivers such as market growth trends, products sold, and performance testing. The team regularly reviews the usage of capacity to identify any issues and to enhance the availability and efficiency of systems. We are an inclusive and collaborative team that values individuals with strong aptitude and attitude and offers opportunities for professional growth. Our work environment is professional, open, and relaxed, with competitive compensation and generous benefits.

Role:

As a Capacity Engineer, your role will entail collaborating with a technically diverse team of engineers to deploy, maintain, and manage the capacity resources of the ServiceNow platform and infrastructure globally. In order to ensure optimal performance, you will also be responsible for the lifecycle management of these resources, employing your expertise to identify and rectify potential issues in a timely and efficient manner. This will require a strong attention to detail, as well as the ability to work both independently and as part of a team. By continually monitoring and optimizing the capacity resources, you will contribute to the overall success of the ServiceNow platform.

What you get to do in this role:

• Provide relief and sustainable resolution to issues within our infrastructure.
• Deployment of new capacity and managing a worldwide fleet of racks and servers.
• Manage and resolve challenging capacity issues/cases with and for ServiceNow partners.
• Ensure that all capacity, reliability, and availability needs can be met, on schedule.
• Collaborate with multiple different technical teams, including IA DevOps SRE and HSS support teams, to resolve issues and create new efficiencies.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• Good knowledge of CentOS/Red Hat Linux.
• Networking skills, IP addressing, and routing.
• Ability to troubleshoot multiple complex technical issues.
• Working knowledge of networking/server architecture and hardware.
• Excellent communication, time management, and interpersonal skills.
• Strong documentation skills with particular emphasis on technical processes and standards.
• Ability to learn new technologies and modify existing processes and procedures as needed.
• Ability to work in on-call that covers one weekend per month.

What you can expect from us: 

At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! 

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list: 

• Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most. 
• Good working culture to support the balance you need in both work and life. 
• Parental leave programs. 
• Childcare and caregiving benefits. 
• A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program. 
• A global, cross-functional mentoring program. 
• We also have team building activities, various employee belonging groups, volunteering, and community outreach programs. 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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