Centre Manager

Job Description:

Our client is a leading garden design and build consultancy, providing high-quality landscaping solutions for residential and commercial clients. We are passionate about transforming outdoor spaces and take pride in delivering exceptional service. We are now seeking a Centre Manager to support our growing team. This role is ideal for someone with experience in a garden centre, nursery, or a similar horticultural environment.

Key Accountabilities:

Develop and maintain relationships with customers at senior levels to ensure optimum customer satisfaction:

· Retention rate of current customers, increased business with current customers. As per KPIs

· Be the customers champion by providing top quality, fast, efficient and friendly service at all times.

· Build trusting relationships with our customers and provide excellent service and advice.

· Keen interest in and understanding of our product range and services.

Reporting :

· Maintain & update the reporting templates in order to ensure that all work is being completed in a timely manner.

· Maintain accurate information on points and time of contact.

Stock:

· Ensure that the correct stock is available to maximize sales.

· Optimize stock turnover by reducing slow selling stock.

· Maintain all stock to the highest standards.

Financial:

· Maintain the minimum gross margin for all sales. monitored by the invoice margin analysis on a weekly basis.

Skills and Attributes:

Knowledge and Experience:

· Previous experience in a similar position is essential excellent knowledge of Plants & landscape materials would be a good addition. Experience in exceptional customer care is preferred.

Academic/Technical Qualifications:

· You will have suitable qualifications in key areas possibly with a desire to further your qualifications.

Computer Skills:

· Excellent knowledge of Microsoft office Outlook, word & excel. Nursery management software knowledge would be good but not essential.

Industry Experience:

· 5 years plus experience in Horticulture Nursery &/or Retail or related.

Leadership/Management experience/capabilities:

The ability to work alone without supervision is essential, to be a team player, set and meet targets as part of the team.

Communication Skills:

Honest and straight forward communication is essential with our customers and team. A pleasant and positive manner with team members & Customers.

Attitudes and Behaviour:

· Positive Problem Owner

· Ability to work well in teams, self-starter, pleasant/helpful/optimistic.

· Ability to go the extra mile to achieve exceptional results.