Chargeback Analyst

The Opportunity & Opening Hook

We are looking for a Chargeback Analyst to join our Supply Chain team on a maternity cover contract. You will take ownership of retailer deductions and chargebacks across North America, investigating what happened, determining whether charges are valid and challenging them when the evidence supports a dispute.

This is a role for someone who enjoys getting into the detail but can also step back and identify the bigger pattern. You will not simply update trackers or process transactions. You will work with Supply Chain, Finance and Accounts Receivable to understand why charges happen, resolve issues and help prevent them from happening again.

Direct chargeback experience is useful, but it is not essential. If you have a strong background in Accounts Receivable, sound judgement and the ability to learn quickly, we will provide structured training in the retailer-specific processes.

What You’ll Be Accountable For

You will take ownership of weekly retailer deductions and chargebacks across North America, ensuring they are reviewed, investigated and progressed accurately.

Your responsibilities will include:

• Reviewing deduction information and gathering supporting documentation from internal teams and retailer portals.

• Assessing whether charges are valid or should be disputed.

• Preparing clear, accurate and evidence-based disputes.

• Maintaining reliable chargeback trackers and status records.

• Identifying recurring patterns and investigating root causes.

• Working with Supply Chain, Accounts Receivable and other teams to agree practical corrective actions.

• Reviewing 3PL and other relevant invoices line by line, including invoice coding.

• Producing accurate KPI reports, monthly reporting and operational analysis.

• Supporting the US and Canada budget process with reliable data and analysis.

• Providing customer service cover for the North American team when required.

• Escalating unresolved issues and recommending clear next steps.

Who This Role Is For

You may currently work in Accounts Receivable, Billing, Claims, Deductions or a similar area where accuracy and financial judgement matter.

You are comfortable working with detailed information, asking questions and following an issue through to resolution. You can manage competing priorities without losing sight of deadlines or accuracy.

You will bring:

• Experience in Accounts Receivable.

• Strong analytical and problem-solving skills.

• High attention to detail, particularly when reviewing invoices and financial information.

• The ability to recognise patterns and investigate underlying causes.

• Strong organisational skills and the ability to manage several priorities.

• Confidence using Microsoft Office, particularly Excel.

• Clear written and verbal communication skills.

• The ability to work independently following training while contributing to the wider team.

Experience in FMCG or another fast-moving, high-volume environment would be helpful. Exposure to retailer deductions, chargebacks, 3PL invoicing, billing, claims, customer service or North American customers would also add value, but these are not essential requirements.

What Will Make You Successful Here

You take ownership. When you identify an issue, you follow it through, gather the evidence and work towards a practical resolution.

You are comfortable making decisions based on facts. You can determine when a charge is valid, when it should be challenged and when an issue needs to be escalated.

You also understand that disputes can involve pushback. You remain professional, communicate clearly and stay focused on the evidence.

During your first 30 days, you will complete structured training with support from a buddy and the wider team. By day 60, you should be reviewing invoicing independently and building a strong understanding of which charges can be disputed. By day 90, the goal is for you to deliver the core responsibilities confidently and independently.

Why Join WaterWipes

This role gives you the opportunity to make a visible financial and operational impact.

You will work across Supply Chain and Accounts Receivable, gaining exposure to North American retail operations, financial analysis, KPI reporting and budgeting. You will have the space to question recurring issues, recommend improvements and help reduce avoidable losses.

You will join a collaborative team that will support your training while trusting you to take ownership as your knowledge develops.

Location & Practicalities

This is a maternity cover role based in Drogheda, Co. Louth, with a hybrid working model.

Call to Action

If you have an Accounts Receivable background, enjoy solving detailed problems and want to take ownership of work that makes a measurable difference, we would like to hear from you.

Apply with your CV and show us how your experience has prepared you to succeed as our Chargeback Analyst.