Client Services Representative - Trade Issues- German or Italian

Client Services Representative - Trade Issues - German

We require additional Trade Desk Representatives to join our expanding teams, especially those who speak Italian or German and are located within Ireland, for a hybrid role in our City Center location

Key Responsibilities:

• Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries
• Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment and emphasizing courtesy.
• Familiarize with various proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
• Assist and support the Quality Assurance Department with complaint resolution.
• Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide.
• Analyse existing systems and procedures to recommend and assist in implementing enhancements while contributing to the development of client service systems, policies and procedures

Qualifications & Experience

• University degree (NFQ level 7) in finance, economics or a related field
• Minimum two years of financial industry experience
• In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations
• Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs
• Strong PC technologies proficiency: Advanced Excel, Office Suite, Email
• Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets
• Self-starter, able to handle stress, with the ability to work independently as well as part of a team
• Fluent in English with strong verbal and written communication skills
• Additional languages: German required
  
• FINRA SIE and Series 7 or interest in obtaining the certification

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