Commercial Manager, Customer Success (M/F/D)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Why you should join:
You will lead a global team of Customer Success Managers responsible for sustaining business retention, proactive customer engagement, customer loyalty, and growth of the existing customer base. The role executes customer success and commercial engagement plans for VIP, key strategic, and regional customer portfolios, builds and maintains relationships with existing customers, and partners cross-functionally to improve EETC, protect revenue, retain critical accounts, and make TE easier to do business with. 

You will be accountable for day-to-day people leadership, customer coverage discipline, escalation governance, business review execution, and alignment between customer requirements and internal teams across Sales, Customer Care, Product Management, Supply Chain, Operations, Quality, and Engineering.

Your main tasks:

• Lead and develop a global Customer Success team, setting clear ownership, engagement standards, and performance expectations.


• Drive customer retention, loyalty, and revenue protection across VIP, strategic, and regional customer portfolios.


• Identify and mitigate customer risks, competitive threats, service gaps, and retention concerns while uncovering growth opportunities.


• Partner with Sales, Account Management, Product Management, and other functions to expand share of wallet and support business growth.


• Oversee VIP and regional account coverage, ensuring strong stakeholder relationships, proactive communication, and consistent customer success practices.


• Manage customer escalations, recovery plans, and supply-related risks, ensuring accountability, timely resolution, and business continuity.


• Lead customer business reviews, forecasting, and account planning processes, leveraging Salesforce, SAP, Power BI, and customer insights.


• Implement governance, KPIs, and continuous improvement initiatives to enhance customer experience, operational efficiency, and commercial performance.

Your ideal background:

• Bachelor’s degree in an appropriate field with 10 or more years of related experience 


• Progressive people leadership experience preferred, with demonstrated ability to lead experienced professionals in a global or matrixed environment. 


• Frontline account management, customer success, customer service, commercial operations, or sales leadership experience required. 


• Experience supporting Medical Device OEM customers is preferred. 


• Strong experience with Salesforce, SAP, Power BI, Microsoft Office, and relevant SFA tools preferred. 

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

•    Competitive Salary Package
•    Performance-Based Bonus Plans
•    Health and Wellness Incentives
•    Employee Stock Purchase Program
•    Community Outreach Programs / Charity Events
•    Employee Resource Group

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.