Conference & Banqueting Executive

Position Title:             Conference & Events Executive

Reporting To:             Conference & Banqueting Manager

Job Purpose

You’ll be part of a friendly and supportive team focused on delivering great experiences for our guests. This role involves handling day-to-day enquiries for meetings, conferences, and events, turning them into confirmed bookings, while also supporting the team with wedding enquiries and admin. It’s all about providing a welcoming, efficient service, keeping everything organised behind the scenes, and helping to make sure every event runs smoothly from enquiry through to delivery.

Key Duties

• To demonstrate and embed the Riverside Park Hotel values through all guest and client interactions, delivering a service that reflects care, professionalism, and attention to detail.


• To manage and respond to all conference and meeting room enquiries in a timely and professional manner via phone, email, and online channels.


• To coordinate and confirm meeting room bookings, ensuring all event details are accurately recorded in the hotel system.


• To follow up on all enquiries and convert leads into confirmed bookings, maximising revenue opportunities.


• To prepare and issue contracts, confirmations, and event documentation, ensuring deposits and payments are received in line with hotel policies.


• To liaise with clients to understand their requirements and ensure all details are communicated clearly to operational departments.


• To support the coordination and administration of wedding enquiries, including:


• Responding to initial wedding enquiries


• Assisting with proposals and quotations


• Coordinating appointments and showarounds


• Supporting the wider team with wedding administration


• To build strong relationships with clients, ensuring expectations are exceeded and encouraging repeat business.


• To liaise closely with food & beverage, accommodation, and operational teams to ensure smooth execution of all events.


• To assist with the preparation of function sheets and event briefs as required.


• To meet and greet clients when required and provide on-the-day support where appropriate.


• To ensure all event billing is accurate and finalised in a timely manner.


• To maintain up-to-date knowledge of hotel facilities, packages, and local offerings in order to upsell effectively.


• To complete general administrative duties including filing, reporting, and system updates.


• To participate in training and development opportunities, always striving to improve performance and service delivery.


• To support the department with any additional duties as required by management.


• To comply with all hotel policies, including health & safety, fire procedures, and standards of appearance.

Candidate Requirements:

• A genuine passion for delivering excellent customer service with a solution-focused approach.


• Previous experience in a conference & events, sales, or hospitality role is highly desirable.


• Strong organisational skills with the ability to manage multiple enquiries and deadlines.


• Excellent communication and interpersonal skills.


• High attention to detail and accuracy in all administrative tasks.


• Experience using hotel reservation or PMS systems (e.g., Hotsoft or similar) is desirable.


• Ability to work both independently and as part of a team in a fast-paced environment.