Conference & Banqueting Manager

JOB TITLE - Conference and Banqueting Manager

To lead and manage all operations within the Conference and Banqueting Departments to ensure exceptional guest satisfaction, effective team performance, adherence to quality and safety standards, and the achievement of financial and strategic targets, while embodying the values of Care, Always Getting Better, Doing the Right Thing, and Energy & Drive.

• Care – Caring is at the heart of everything we do, for our guests, our people, and our planet.


• Always Getting Better – We challenge ourselves to improve every day.


• Doing the Right Thing – We do the right thing even when no one is watching.


• Energy & Drive – We bring positive energy and drive to our roles.

• Reflect the hotel’s objectives and core values in all departmental activities.


• Lead the development and coordination of the annual business plan for the Conference and Banqueting Department in collaboration with Sales and other departments.


• Promote a caring environment that supports team wellbeing and fosters exceptional guest service.


• Control departmental payroll and operational costs in line with budget targets.


• Champion continuous improvement (Always Getting Better) in service delivery, standards, and processes.


• Deliver consistent, high-quality guest experiences, ensuring all events exceed expectations.


• Drive departmental profitability through effective cost control and upselling opportunities.


• Foster a culture of fairness, inclusivity, and doing the right thing in all dealings with team members.


• Ensure regular team briefings and effective internal communication.


• Chair departmental meetings and represent the department at hotel-wide meetings.


• Support other departments and functions as required, contributing positively to the wider hotel operation.


• Ensure all conference spaces and banquet areas are secure, clean, and operational, and that all services and equipment are fully accounted for.


• Oversee accurate rostering in line with payroll budgets and forecasted business needs.


• Supervise and motivate the team, encouraging a culture of energy & drive in daily tasks.


• Ensure all staff are trained, appropriately dressed, and consistently delivering to brand and quality standards.


• Manage staff performance fairly, consistently, and in line with HR policies, including punctuality and conduct.


• Identify training needs and support development plans in conjunction with HR.


• Conduct and contribute to regular performance appraisals.


• Promote eco-friendly and cost-effective use of utilities and materials in line with sustainability goals (Care for the planet).


• Liaise closely with other hotel departments, fostering a collaborative and communicative environment.


• Maintain strong client relationships, ensuring client needs are met with professionalism and care.


• Work in close collaboration with the Conference Sales Team to ensure client requirements are fulfilled.


• Adhere strictly to company policies relating to recruitment, staff management, disciplinary procedures, and system changes consulting HR and Sales Management where applicable.


• Ensure departmental sales targets align with the hotel’s annual revenue and service plans.


• Lead by example in ensuring all events are delivered to the highest standards, including adherence to dietary requirements and guest preferences.


• Ensure full compliance with food safety regulations and HACCP practices.


• Operate the department efficiently in line with standard operating procedures and cost control mechanisms.


• Participate in the hotel’s Duty Management Rota and other management responsibilities as required.