Customer Care Associate

Responsible for managing a customer through the complete implementation and deployment process of a property management system. Develop and maintain a strong supporting relationship with the property through phone calls and emails. Ensure that all appropriate information is provided, received, and verified in preparation for a successful deployment or upgrade of the PM system at property level. Develop pre-work for property administrative tasks and configurations to ensure compliance to brand standards for room types, standard and local rate plans. Manage the customer relationship through the deployment process to ensure satisfaction. Provide updates to vendors when necessary. Responsible for managing multiple relationships for deployment at the same time.