Customer Growth Associate, Google Customer Solutions(French)

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

In this role, you will specialize in delivering effective solutions to high potential small businesses from all verticals and business models in the most efficient way for the business. As a Customer Growth Associate, you will be the front-line promoter, the majority of your time will be spent establishing relationships by conducting regular phone consultations and sales pitches with a large portfolio of clients. Using your influencing and relationship-building skills, you will provide Google-caliber solution promoting, partnership management and analysis to deliver successful business outcomes.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Deliver against ambitious quarterly business growth and product growth goals.
• Establish relationships via phone calls or email marketing and conduct regular phone consultations with clients to advise them on how to get the best return on their Google Ads investment.
• Own a portfolio of small businesses by thoroughly understanding growth drivers identifying opportunities for growth, managing risks and building quarterly plans for achievement.
• Drive customer growth by delivering outstanding customer sales experience and achieving customer business and marketing objectives.
• Participate in continuous training throughout the program to develop professional and business skills.