At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

In this exciting role as a Customer Quality Engineering Manager, you will be a close partner of the Acute Care & Monitoring OEM customers. Our OEM customers or Strategic Alliance Partners, who are among the leading Medical Device companies in the world, integrate our products into their devices, and as such they require the highest standards of quality, reliability and safety. In this role, you will have the responsibility for managing a small team of customer quality engineers who work on a variety of quality activities related to the Acute Care & Monitoring Strategic Alliance customers, including working closely with the R&D group on integration acceptance testing and root cause investigations, working closely with our manufacturing sites to ensure quality controls are in place, communicating with customers concerning quality issues and driving for resolution and continuous improvement, responding to ongoing customers’ requests and inquiries and work closely with the Marketing team to address any customer quality needs.

Responsibilities may include the following and other duties may be assigned.

• Provide leadership report-out of customer quality health with the top 10 strategic partners.

• Provide oversight and approvals of Strategic Alliance Partner complaints and requests for Corrective Actions (SCARs).

• Cross functional team member for product integrations with Strategic Alliance Partners.

• Negotiation of Strategic Alliance Partner quality agreements and business contracts.

• Track customer driven KPIs and ensure targets are being met.

• Provide oversight for the development and maintenance of quality programs, systems, processes and procedures that ensure compliance with policies and that the performance and quality of services conform to established internal and external standards and guidelines.

• Provide expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and internal regulations to assure compliance.

• Works directly with operating entities to provide process analyses oversight on a continuing basis to enforce requirements and meet regulations.

• Leads customer audit and inspection preparation, resolution of audit and inspection findings and liaises with auditing groups and inspectors through all stages of the audits.

• Prepares reports and/or necessary documentation (ex Corrective and Preventative Actions) and provides to applicable stakeholders, both internal and external.

• Ensures the quality assurance programs and policies are maintained and modified regularly.

• Facilitates uniform standards worldwide and enables best practice sharing, thereby fostering the achievement of company's mission globally.

Must Have: Minimum Requirements

• Bachelor’s degree required

• Minimum of 5 years of relevant experience, OR Master’s degree with a minimum of 3 years of relevant experience

 
Nice to Have

• Project Management experience or training

• Experience working with customers

• Knowledge with Six Sigma or DRM

• Strong analytical and problem-solving skills

• Excellent communication skills

• Previous management experience in a quality role

Medtronic offer a competitive salary and flexible Benefits Package

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:  Ireland: 83,760.00 EUR - 125,640.00 EUR | 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here